Sales Support Coordinator - Ottawa

Avanti Software Inc.; Ottawa; On-site; CAD 40,000 - 70,000; Full time

Job summary

An established industry player is looking for a dedicated Sales Support Coordinator to join their dynamic team in Ottawa. This role is essential in managing customer accounts and supporting sales representatives. You'll be responsible for preparing quotations, tracking orders, and maintaining inventory, all while ensuring exceptional customer service. The ideal candidate will have a background in administration, strong communication skills, and proficiency in tools like Microsoft Office and Salesforce. Join a company committed to enhancing healthcare quality and making a positive impact in the community.

Benefits

Health Benefits

Inclusive Work Environment

Training and Development Programs

Qualifications

• 1-3 years experience in administrative procedures and office duties.
• Experience supporting high functioning sales teams in healthcare.

Responsibilities

• Prepare and review quotations and orders for customer accounts.
• Monitor quotes, orders, and shipments, communicating status with sales team.

Skills

Interpersonal Skills

Communication Skills

Time Management

Attention to Detail

Bilingual (French/English)

Education

Post-Secondary Education in Administrative Field

Tools

Microsoft Office

Salesforce

Adobe

ERP Systems (Pronto)

Job description

Ontario Medical Supply is a Leading Distributor of medical equipment, supplies, and services for healthcare organizations and home healthcare clients across Ontario. Specializing in long term care, assisted living, retirement and home health care. Ontario Medical Supply is partnered for success with Royal Drugs. Royal Drugs is a healthcare company providing specialty pharmacy, infusion therapy, and retail pharmacy services. Together, we work towards supporting optimal health outcomes and better quality of life.
Come Join Our Team!

Purpose:

This position is primarily responsible for supporting the Corporate Sales Representatives in the management of customer accounts.

Location: Ontario Medical Supply, Ottawa, ON
Reports to: Sales Support Manager
No. of Positions: 1
ATR: 4784
Type: Full time, Permanent
Salary: Salary, commensurate with experience
Benefits: Yes

Job Responsibilities:

-Prepare and review quotations and orders
-Monitor quotes, orders, backorders, shipments and installations, communicating their status with sales team and customers
-Track special orders related to rebates, pre-billings, and medication return programs
-Maintain inventory of sample products and prepare sample orders upon request
-Coordinate the creation of newly stocked items and inventory requests
-Prepare sales reports, order forms, and price lists
-Maintain the accuracy of pricing
-Coordinate the preparation and submission of bids for requests for proposal (RFP)
-Assist with the implementation of contracts
-Arrange meetings and events on an as needed basis
-Participate in vendor training sessions as required to maintain product knowledge
-Roles and responsibilities can often be expanded to accommodate changing business conditions and goals to meet the corporate objectives
-Travel may be required upon request

Qualifications:

-Completion of Post- Secondary Education in an Administrative or related field of study
-Minimum 1-3 years’ experience with administrative procedures and office duties
-Minimum 1-3 years’ in a customer service role, in healthcare sector preferred
-Minimum 1-3 years’ experience supporting high functioning sales teams
-Advanced experience with Microsoft Office, including Excel, Word, Outlook and Teams
-Experience with Salesforce an asset
-Proficiency with Customer Relationship Management systems. Salesforce Preferred
-Proficiency with ERP systems, Pronto preferred
-Proficient with Adobe
-Ability to travel provincially

Skills:
-Strong interpersonal and communication skills, both verbally and in writing, Bilingual (French/English) considered an asset
-Strong initiative and ability to work proficiently in a team environment as well as independently
-Ability to time manage, remain organized and prioritize work
-Superior attention to detail and accuracy ensuring positive customer outcomes
-Enthusiastic, dependable and action oriented, with keen willingness to learn and improve on existing skill-set
-Knowledgeable about the sales process and commitment to deliver excellent internal and external customer service
-Experience with quotes, proposals and the bidding process

Human Resources:

While we thank you for your interest, only select applicants will be contacted regarding the position.

Ontario Medical Supply is an inclusive and equal opportunity employer committed to providing diversity and accommodations for applicants upon request at any stage of the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code. All applicants must make their requirements known when contacted.

Company

OMS / Royal Drugs

Location

Opening Date

Apr 29, 2025

Closing Date

May 31, 2025

Requirements

Type

Description

Status

A&AODA Accessibility & AODA Acknowledment Required within 30 days after job starts

EO -2 Quality & Regulatory Training (Phase 2) Required within 30 days after job starts

EO-1 General Orientation (Phase 1) Required within 30 days after job starts

WHMIS WHMIS 2015 Required within 30 days after job starts

WPVH Workplace Violence and Harassment Required within 30 days after job starts