Sales Support Coordinator - CRM

WSP; Montreal; On-site; CAD 50,000 - 80,000; Full time

Job summary

Join an innovative firm as a Sales Support Coordinator, where you will play a pivotal role in enhancing business development efforts. This position is perfect for a detail-oriented individual who thrives in a fast-paced environment and is passionate about providing exceptional customer service. You will be the go-to expert for the Horizon (Oracle) CX Sales Module, ensuring data integrity and compliance while training users and supporting senior management. With a commitment to inclusion and a collaborative culture, this company offers a unique opportunity to contribute to meaningful projects that shape the future of Canada.

Benefits

Flexible Work Policy

Comprehensive Benefits

Virtual Healthcare

Wellness Platform

Savings Programs

Collaborative Culture

Qualifications

• Bachelor's degree or equivalent experience is required.
• Experience with ERP systems, especially Oracle, is essential.

Responsibilities

• Communicate efficiently with the WSP Sales Users Community.
• Train users on Horizon systems and troubleshoot issues.
• Manage Sales data and ensure compliance with company standards.

Skills

Customer Service

Sales Support

Oracle CX Sales Module

Data Analysis

Microsoft Office

Organizational Skills

Time Management

Problem Solving

Communication Skills

Teamwork

Education

Bachelor's Degree

Tools

Oracle ERP

Job description

The Opportunity:

WSP is currently seeking a bilingual Sales Support Coordinator to join the Business Development team in Montreal. This position provides support to the firm’s the Sales Users Community, and to the Director Strategic Growth. This role focuses on efficiently maintaining the Horizon (Oracle) CX Sales Module and associated systems, ensuring compliance with current processes, performing audit reports, creating sales report, analyzing data, training, and fulfilling information requests from different stakeholders. The successful candidate will be customer service oriented and will provide high-caliber communications to senior staff nationwide.

Why choose WSP?

• We value and are committed to upholding a culture ofinclusionandbelonging
• OurFlexible Work Policy– we recognize the importance of balance in our lives and encourage you to prioritize the balance in yours. We will support you on and off the job so you can be fully present in both your work and home lives.
• ACanadiansuccess story - we'reproudto wear the red and white of this beautiful country and show the world what Canada has to offer.
• Enhancethe world around you - from the environment to the highways, to the buildings and the terrain, WSP is the fabric of Canada.
• Outstandingcareer opportunities - we're growing and pushing ourselves every day to be greater than yesterday - we're open toyourideas and tryingnewthings.
• A phenomenalcollaborativeculture and a workforce filled with genuinelygood peoplewho are doing humbly important work. Come find out for yourself what it's like to be a part of our journey.

We offer attractive pay, flexible work options, a great corporate culture, comprehensive and employee-focused benefits including virtual healthcare and a wellness platform as well as great savings programs, and a clear vision for the future.

#WeAreWSP

What you can expect to do here:

• Ensures the efficient and timely communication with WSP Sales Users Community
• Serves as the Horizon (Oracle) Subject Matter Expert in Canada and explains system functionality and outputs
• Monitors and updates Sales data in a timely manner to maintain the highest quality information and adherence to company standards and processes
• Trains users on Horizon systems, processes, job responsibilities and new system enhancements
• Answers questions and troubleshoots problems from users and technical staff about Horizon
• Gathers and validates data required by stakeholders and Senior Management
• Manages Opportunity Risk Assessment and Delegation of Authority workflows by working closely with Project Delivery Teams to ensure approvals are done correctly
• Manages Sales Administrator Outlook inbox, troubleshooting problems, rerouting or re-triggering workflows

What you’ll bring to WSP:

• Bachelor’s degree or equivalent years of applicable experience
• Previous experience with Enterprise Resource Planning (ERP) database systems such as Oracle
• Experience in Sales, customer service and business development
• Solid proficiency in Microsoft office
• Excellent organizational and time-management skills, with an ability to work in a fast-paced environment with minimal supervision
• Understand and prioritize business needs
• Strong organizational skills and effectively meet tight deadlines
• Consistently deliver high-caliber, accurate work with a high degree of attention to detail and problem-solving skills
• Strong verbal and written communication skills
• Strong teamwork skills with an ability to communicate effectively with all levels of staff and who is committed to the success of WSP