Sales Support Associate

MCAP; Waterloo; On-site; CAD 40,000 - 55,000; Full time

Job summary

Join MCAP as a Sales Support Associate and be part of Canada's largest independent mortgage finance company. This role involves administrative support for sales teams, managing broker data, and requires strong communication and organizational skills. If you have 3 years of mortgage experience and a passion for customer service, MCAP is looking for you!

Qualifications

• 3 years office and mortgage experience required.
• 2 years client-facing experience needed.
• Ability to multi-task in a fast-paced environment.

Responsibilities

• Manage new broker registration process.
• Troubleshoot broker inquiries via Sales teams.
• Maintain and update broker contact information.

Skills

Communication

Organizational Skills

Analytical Skills

Customer Service

Education

University Degree or College Diploma

Job description

Sales Support Associate

MCAP at a Glance

Joining MCAP means you will be a part of our diverse workforce of highly talented individuals who are recognized for their expertise and success! At MCAP, your professional expertise, commitment to teamwork and passion for service excellence are recognized and rewarded with competitive total rewards offering, a career with continuous learning and development (formal & informal training), and exciting opportunities in a dynamic, entrepreneurial environment.

The Role

This position is responsible for overall administrative support for the Broker Origination MCAP, RMG and MERIX sales teams. This role is primarily responsible for completing new broker registrations and maintenance of existing broker data. Other duties include portal (Professor, Gateway and Explore) login creations, portal maintenance, marketing campaigns, maintaining Salesforce information, and reporting for the Broker Origination Sales teams. Additionally, the role is responsible for advising appropriate departments/teams to update rates related to MCAP and/or RMG for all systems and deploying rate change notices to brokers

• Manage new broker registration process
• Manage new Professor, Gateway & Explore account set ups
• Troubleshoot broker portal inquiries via Sales teams.
• Manage Acceleration/Deceleration of broker status (liaison with VP, Sales, Directors, Sales, FIU, OPS, and Underwriting)
• Work with Sales team to manage broker info changes (update all impacted systems)
• Maintain and update broker contact information in enterprise underwriting system (Liberty) and Salesforce
• Provide support on promotions and reports as required by VP Sales, Directors of Sales, Underwriting, and BIE
• Rate Change Process (MCAP and RMG)
• Operate as a liaison to the Operations, FIU, Finance, IT, and Sales teams with any issues or requests relating to brokers
• Assist in daily uploads to Salesforce
• Deployment and coordination of Marketing campaigns and communication to brokers
• Project coordination for special Sales & Operational initiatives
• Ongoing maintenance of Standard Operating Procedure (SOP) process documents

What You Bring To The Team

• 3 years office and mortgage experience
• 2 years or more client facing experience
• Exceptional oral and written communication skills
• Excellent organizational and time-management skills
• A keen attention to detail and accuracy
• Ability to multi-task and prioritize work in a fast-paced environment
• Strong analytical, problem-solving, and critical thinking skills
• Proven ability to foster relationships
• Strong customer service skills
• Self-driven and motivated with the ability to work both independently and in a team environment
• Carries out duties with integrity and takes responsibility for actions
• Strong Marketing and/or Customer Loyalty understanding
• University Degree/College Diploma preferred

If this sounds like you and you are looking to be a part of one of Canada’s largest independent mortgage finance companies, then we want to hear from you!

Be A Part Of Something Great

MCAP is Canada’s largest independent Mortgage Finance company with over $150 billion in assets under management providing mortgage solutions for residential and commercial properties. For over 35 years, MCAP originates, trades, securitizes and services mortgages in offices across Canada. MCAP originates residential mortgages exclusively through the mortgage broker channel as we believe that a professional mortgage broker is a consumer's best option and MCAP actively promotes the services of mortgage brokers across the country. MCAP is also a leader in the Canadian residential construction lending market with over 25 years in the business. Our teams of dedicated professionals serve a variety of developer, construction and lender clients across Canada.

Position #: req2036

Employment Status: Permanent Full Time

Location:Waterloo; Ontario

Number Of Openings:1

Department: Residential

Internal Job Title: Sales Support Associate

The above information in this description has been designed to indicate the general nature and level of work performed by employees in the position. It is not designated to contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

MCAP provides equal opportunities for all applicants and is committed to fostering an inclusive, accessible environment, where all employees feel valued, respected and supported throughout the recruitment and employment process. If you require accommodation, we will work with you to meet your needs.