Sales Support Associate

MCAP Group of Companies; Waterloo; On-site; CAD 45,000 - 65,000; Full time

Job summary

MCAP Group is seeking a Sales Support Associate in Waterloo to provide administrative support for their Broker Origination Sales teams. Candidates should bring at least three years of office experience, exceptional communication skills, and a commitment to detail. This role offers an exciting opportunity in a dynamic firm dedicated to the mortgage finance sector.

Qualifications

• 3 years of office and mortgage experience.
• 2 years or more of client-facing experience.
• Strong marketing and/or customer loyalty understanding.

Responsibilities

• Manage new broker registration process.
• Maintain and update broker contact information.
• Support on promotions and reports.

Skills

Office Experience

Client Facing Skills

Communication Skills

Organizational Skills

Attention to Detail

Analytical Skills

Education

University Degree or College Diploma

Job description

Sales Support Associate

MCAP at a Glance

JoiningMCAP means you will be a part of our diverse workforce of highly talentedindividuals who are recognized for their expertise and success! At MCAP, yourprofessional expertise, commitment to teamwork and passion for serviceexcellence are recognized and rewarded with competitive total rewards offering,a career with continuous learning and development (formal & informaltraining), and exciting opportunities in a dynamic, entrepreneurialenvironment.

The Role

This position is responsible for overall administrative support for the Broker Origination MCAP, RMG and MERIX sales teams.This role is primarily responsible for completing new broker registrations and maintenance of existing broker data. Other duties include portal (Professor, Gateway and Explore) login creations, portal maintenance, marketing campaigns, maintaining Salesforce information, and reporting for the Broker Origination Sales teams. Additionally, the role is responsible for advising appropriate departments/teams to update rates related to MCAP and/or RMG for all systems and deploying rate change notices to brokers

• Manage new broker registration process
• Manage new Professor, Gateway & Explore account set ups
• Troubleshoot broker portal inquiries via Sales teams.
• Manage Acceleration/Deceleration of broker status (liaison with VP, Sales, Directors, Sales, FIU, OPS, and Underwriting)
• Work with Sales team to manage broker info changes (update all impacted systems)
• Maintain and update broker contact information in enterprise underwriting system (Liberty) and Salesforce
• Provide support on promotions and reports as required by VP Sales, Directors of Sales, Underwriting, and BIE
• Rate Change Process (MCAP and RMG)
• Operate as a liaison to the Operations, FIU, Finance, IT, and Sales teams with any issues or requests relating to brokers
• Assist in daily uploads to Salesforce
• Deployment and coordination of Marketing campaigns and communication to brokers
• Project coordination for special Sales & Operational initiatives
• Ongoing maintenance of Standard Operating Procedure (SOP) process documents

What You Bring To The Team

• 3 years office and mortgage experience
• 2 years or more client facing experience
• Exceptional oral and written communication skills
• Excellent organizational and time-management skills
• A keen attention to detail and accuracy
• Ability to multi-task and prioritize work in a fast-paced environment
• Strong analytical, problem-solving, and critical thinking skills
• Proven ability to foster relationships
• Strong customer service skills
• Self-driven and motivated with the ability to work both independently and in a team environment
• Carries out duties with integrity and takes responsibility for actions
• Strong Marketing and/or Customer Loyalty understanding
• University Degree/College Diploma preferred

If this sounds like you and you are looking to be a part of one of Canada’s largest independent mortgage finance companies, then we want to hear from you!

Be A Part Of Something Great

MCAPis Canada’s largest independent MortgageFinance company withover $150 billion in assets under management providing mortgage solutions forresidential and commercial properties. For over 35 years,MCAP originates, trades, securitizes and services mortgages in offices acrossCanada. MCAP originates residential mortgages exclusively through the mortgagebroker channel as we believe that a professional mortgage broker is aconsumer's best option and MCAP actively promotes the services of mortgagebrokers across the country. MCAP is also a leader in the Canadian residentialconstruction lending market with over 25 years in the business. Our teams ofdedicated professionals serve a variety of developer, construction and lenderclients across Canada.

Position #: req2036

Employment Status: Permanent Full Time

Location:Waterloo; Ontario

Number Of Openings:1

Department: Residential

Internal Job Title: Sales Support Associate

The above information in this description has been designed to indicate the general nature and level of work performed by employees in the position. It is not designated to contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

MCAP provides equal opportunities for all applicants and is committed to fostering an inclusive, accessible environment, where all employees feel valued, respected and supported throughout the recruitment and employment process. If you require accommodation, we will work with you to meet your needs.