Sales Support

Atlas Copco; Montreal (administrative region); Hybrid; CAD 55,000 - 75,000; Full time

Job summary

Atlas Copco Canada Inc. is seeking a Sales Support Specialist – AIF/AGA to back up the Canadian TSRs with accurate quotations and CRM-driven processes. The role focuses on training, updates, and continual improvement of C4C usage, ensuring data quality and timely quotes.

Based in St-Laurent (QC) with a 35-hour work week, the position reports to the Digital Marketing and Communication Manager and requires strict adherence to internal guidelines and cross-functional collaboration.

Qualifications

• Minimum 3 years of experience in a sales support role.
• Excellent communication in French and English (spoken and written).
• Strong knowledge of the C4C system and CRM tools.
• Proficient in MS Office (Outlook, Teams, Word, Excel, PowerPoint).

Responsibilities

• Receive leads from TSRs and ensure information for quotation creation.
• Review requests for completeness and follow up for details.
• Create and maintain Opportunities in C4C under TSR ownership.
• Create and build Sales Quotes in C4C using internal pricing tools and templates.
• Prepare accurate quotations ensuring compliance with guidelines.
• Validate requests fall within scope and escalate when needed.

Skills

C4C system

Bilingual French/English

Customer service

Organizational skills

MS Office

Tools

C4C CRM

Outlook

Teams

Word

Excel

PowerPoint

Job description

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Who is Atlas Copco Compressors Canada? Allow us to introduce ourselves…

You may think you don't already know us, but our paths have definitely crossed before! From the water bottle in your hand, to the lamp lighting up your room, and even the t-shirt on your back, chances are each of these items were created using one of Atlas Copco's industry leading air compressors. That's right, compressed air is EVERYWHERE, and we are thrilled to have customers across all industries; medical, textiles, pharmaceutical, food manufacturing and many more… in over 180 countries across the globe! We like to think of ourselves as a Leader in the industry and encourage our employees to think the same!

We don't just promote diversity and inclusion because it's the right thing to do, we do it because it's what drives best results. We welcome applicants of all race, colour, national or ethnic origin, religion, sex, sexual orientation, gender identity or expression, disability, marital status, age, and all other legally protected status

Key accountabilities/activities

The Sales Support Specialist – AIF/AGA plays a central role in supporting the AIF/AGA sales cycle by preparing accurate, timely quotes and ensuring our sales team is fully equipped with the tools, information, and CRM capabilities they need to succeed.

This role supports Technical Sales Representatives (TSRs) across Canada, maintains strong relationships, and acts as the primary subject matter expert for our internal CRM system (C4C). The Sales Support Specialist – AIF/AGA will take ownership of training, updates, troubleshooting, and continuous improvement of C4C usage within the organization, ensuring consistent lead/opportunity setup, data quality, and process compliance.

This position is based in St-Laurent (QC) and the schedule is 35 hours per week.
This position reports to the Digital Marketing and Communication Manager.

Main responsibilities include

• Receiving leads from TSRs and ensuring all required information is provided to proceed with quotation creation.
• Reviewing incoming requests for completeness and following up with TSRs when additional details are required (product, configuration, pricing, milestones, documentation).
• Creating and maintaining Opportunities in C4C under the TSRs ownership to ensure accurate pipeline tracking and reporting.
• Creating and building Sales Quotes in C4C based on the Opportunity and information provided by the TSR.
• Preparing accurate quotations using internal pricing tools, configuration systems, and approved templates, ensuring compliance with internal guidelines.
• Validating that requests fall within scope and escalating or requesting clarification when required.
• Sending draft quotations to TSRs for review and approval, ensuring alignment on technical and commercial details.
• Issuing final quotations to customers with the TSR copied, in line with the defined process.
• Updating opportunity and quote status in C4C throughout the process lifecycle.
• Supporting TSRs with quote revisions, updates, and re-submissions as required based on customer feedback.
• Monitoring inbound lead and request flow to ensure timely turnaround and identify bottlenecks.
• Assisting in the preparation of basic activity tracking (volume, turnaround time, pending requests).
• Ensuring adherence to the Sales Support Process Flow and maintaining consistency in execution.
• Assisting in related tasks, special projects, and cross-functional activities.
• Ensuring compliance with environmental, health & safety, sustainability, recycling, and quality assurance standards.

To succeed in your role

• Minimum 3 years of previous experience in a sales support role
• Strong knowledge of C4C system
• Excellent communication skills in French and English (speaking and writing)
• Proven ability to give excellent customer service both internally and externally
• Proven ability to build relations with colleagues and customers
• Good computer literacy skills (Outlook, Teams, Word, PowerPoint and Excel)
• Professional attitude and strong sense of responsibility
• Strong organizational skills and ability to manage time and priorities effectively

Fluency in English is required to communicate with colleagues and customers outside of Quebec.

Special Conditions

• This position is a standard office job and requires presence in the office 3x per week.

Wethankallapplicantsfortheirinterest. Only candidatesselectedtoadvancein thehiringprocesswillbecontacted.

Atlas Copco Canada Inc.mayuseinternalAI-assistedtoolsduringapplicantscreening.Wedo notshareapplicantinformationwithpublic AItools. OurinternalAI-assistedtoolssupportourprocess, but allhiringdecisionsare made byhumanreviewers.

Atlas Copco Canada Inc.isanequalopportunityemployer andiscommittedtoaccommodatingallapplicantsin allemploymentactivitiesincludingtherecruitmentprocess. There are multiplewaysto interviewwithus! Ifyouarecontactedfor a jobopportunityandrequireanyaccommodation foryourinterview,pleaselet therecruiterknow. Informationrelatingto theneedfor accommodation and accommodationmeasureswillbeaddressedconfidentiallyandusedonlytomeetcandidateneeds.

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