Sales Supervisor, Fine Jewelry & Timepieces - Yorkdale (New Boutique)

CHRISTIAN DIOR COUTURE; Toronto; On-site; CAD 40,000 - 80,000; Full time

Job summary

An established industry player in luxury fashion seeks a Sales Supervisor to lead boutique operations and achieve sales targets. This role emphasizes exceptional customer service, team management, and effective merchandising. The ideal candidate will have a strong retail background, particularly in luxury, and a passion for fashion. Join a vibrant team committed to excellence and innovation, where your contributions will shape the customer experience and drive the success of the boutique. This is a fantastic opportunity to grow your career in a dynamic and supportive environment.

Qualifications

• 4+ years in retail, 1+ year in management, preferably luxury.
• Strong knowledge of luxury industry and brand alignment.

Responsibilities

• Maximize sales and monitor performance daily.
• Train and develop sales associates for optimal performance.
• Ensure effective communication between management and staff.

Skills

Customer Service

Sales Management

Team Development

Merchandising

Communication Skills

Time Management

Education

High School Diploma

Bachelor's Degree (preferred)

Tools

POS Systems

PC and Office Tools

Job description

JOB PURPOSE

Working with the Boutique Manager and/or Assistant Manager/Department Manager, the Sales Supervisor, FTJ, is responsible for assisting with the day-to-day management of the boutique and achieving sales goals for specific product categories. The Sales Supervisor, FTJ, ensures the highest level of customer service in line with Christian Dior expectations:

• Meet sales targets and minimize stock losses
• Demonstrate excellent product and range knowledge
• Participate in staffing, scheduling, merchandising, and inventory management
• Supervise, coach, and motivate team members

Christian Dior was the designer of dreams. Founded in 1947, it revolutionized fashion with the New Look, transforming dreams into creations. Recognized for its French heritage and vibrant culture, Christian Dior Couture emphasizes its unique Savoir-faire and creativity through empowering 'métiers d'art'. Our Maison is committed to sustainable growth and success, shaping the future of our talents in an authentic, positive, and generous environment. We strive for excellence with passion, determination, courage, and optimism, delivering meaningful and daring codes.

As part of the LVMH Group, Christian Dior Couture values and celebrates each talent, fostering an inclusive environment with a sense of purpose. Beyond roles, we emphasize creating communities with shared values that enrich and impact beyond our organization. Employees can engage in communities focused on Sustainability, Diversity, Equity, Inclusion, and Corporate Social Responsibility.

Christian Dior Couture provides equal employment opportunities, adhering to shared principles of ethics, social responsibility, and environmental protection across the LVMH Group.

TASKS AND RESPONSIBILITIES

Commercial Performance and Team Management:

• Maximize sales and monitor performance and conversion rates daily
• Provide outstanding customer service
• Assist in setting and monitoring sales goals for sales associates
• Responsible for clientele development
• Assist in preparing merchandise displays and presentations, applying merchandising concepts
• Train, coach, and develop sales associates
• Conduct store meetings to discuss performance, sales training, and product knowledge
• Ensure effective communication between management and staff

Clientele Service and Management:

• Coordinate sales promotion activities like seasonal sales, trunk shows, and contests
• Train team on optimizing Capture Rate and post-sale customer database development

Product and Stock Management:

• Handle merchandise transfers, damages, and RTVs
• Oversee inventory processes
• Monitor merchandise pricing
• Minimize stock losses

Process Management:

• Ensure staff compliance with company policies and standards
• Address departmental issues affecting service and productivity
• Oversee store security and compliance with security procedures
• Perform any other assigned tasks

Skills and Competencies

• Develop and train staff, build relationships, utilize team skills
• Provide excellent customer service
• Manage sales staff to meet sales and clienteling goals
• Operate boutique operations effectively
• Merchandise effectively
• Maintain fair, consistent standards for staff
• Prioritize and manage time in a fast-paced environment
• Communicate clearly and listen attentively
• Operate necessary equipment including POS, PC, and office tools

Requirements

• Minimum 4 years retail experience, with at least 1 year in management, preferably in luxury retail
• Sense of initiative and commercial creativity with fashion sensitivity
• Strong knowledge of the luxury industry aligned with the brand
• Ability to maintain a presence on the sales floor as needed
• Excellent interpersonal, communication, organization, and follow-through skills