Sales Supervisor, Fine Jewelry & Timepieces - Yorkdale (New Boutique)

Christian Dior Couture; Toronto; On-site; CAD 50,000 - 80,000; Full time

Job summary

An established industry player in luxury fashion seeks a Sales Supervisor for their new boutique. This role involves managing day-to-day operations, driving sales performance, and ensuring exceptional customer service. You will lead and inspire a dedicated team while implementing effective merchandising strategies. If you have a passion for luxury retail and a knack for building relationships, this is your opportunity to shine in a dynamic and fast-paced environment. Join us to make a significant impact and elevate the customer experience to new heights.

Qualifications

• 4+ years of retail experience, with at least 1 year in management.
• Strong knowledge of the luxury industry and customer service.

Responsibilities

• Assist in managing boutique operations and achieving sales goals.
• Supervise and motivate team members to provide outstanding service.

Skills

Customer Service

Sales Management

Team Leadership

Merchandising

Communication

Retail Operations

Education

High School Diploma

Bachelor's Degree in Business or related field

Tools

POS Systems

Job description

Join to apply for the Sales Supervisor, Fine Jewelry & Timepieces - Yorkdale (New Boutique) role at Christian Dior Couture

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Job Purpose

Working with the Boutique Manager and/or Assistant Manager/Department Manager, the Sales Supervisor, FTJ, is responsible for assisting with the day-to-day management of the boutique and achieving sales goals for specific product categories. The Sales Supervisor, FTJ, ensures the highest level of customer service in line with Christian Dior expectations:

• Meet sales targets and minimize stock losses
• Demonstrate excellent product and range knowledge
• Participate in staffing, scheduling, merchandising, and inventory
• Supervise, coach, and motivate team members

Profile

Tasks And Responsibilities

Commercial Performance and Team Management:

• Maximize sales and measure sales performance and conversion rates daily
• Provide and inspire outstanding customer service
• Assist in setting and monitoring sales goals for Sales Associates
• Responsible for clientele development
• Participate in merchandise displays and presentations, applying merchandising concepts and guidelines
• Train, coach, develop, and manage sales associates in selling skills
• Conduct and participate in regular store meetings on performance, sales training, and product knowledge
• Ensure effective communication between management and staff

Clientele Service And Management

• Coordinate sales promotion activities such as seasonal sales, trunk shows, and contests
• Train the team on optimizing Capture Rate and After Sale to develop personal customer databases

Product And Stock Management

• Manage merchandise transfers, damages, and RTVs
• Oversee department inventories
• Monitor merchandise pricing
• Minimize stock losses

Process Management

• Ensure staff compliance with company policies and standards
• Resolve departmental issues affecting service, efficiency, and productivity
• Secure the store and oversee security procedures
• Perform any other assigned tasks

Skills And Competencies

Ability to:

• Develop and train associates, build relationships, and utilize staff skills
• Provide outstanding customer service
• Manage sales staff towards sales and clienteling objectives
• Manage boutique operations including attendance, merchandising, and housekeeping
• Merchandise effectively
• Maintain fair and consistent standards
• Adjust priorities and manage time efficiently in a fast-paced environment
• Communicate clearly and listen attentively
• Operate necessary equipment such as POS systems and office tools

Requirements

• 4+ years retail experience, with at least 1 year in management in a luxury setting
• Sense of initiative and commercial creativity with fashion sensitivity
• Strong knowledge of the luxury industry
• Ability to maintain presence on the sales floor for extended periods
• Strong interpersonal, communication, organization, and follow-through skills