Sales & Service Technician

Frontier Internet; Ferndale; On-site; CAD 30,000 - 60,000; Full time

Job summary

Join a leading telecommunications company as a Sales & Service Technician in Ferndale, CA. You'll be responsible for broadband installation and maintenance, ensuring quality service while promoting company products. Ideal candidates have a strong background in telecommunications with effective communication skills and the ability to adapt to technological changes.

Qualifications

• Must complete company-provided broadband training.
• Five years of experience desired.
• Must understand PC operating systems and RF attributes.

Responsibilities

• Install and maintain broadband service equipment.
• Effective communication with customers and mentoring staff.
• Utilize test equipment for installation and troubleshooting.

Skills

Communication

Telecommunications installation

Customer service

Troubleshooting

Education

High School graduate or equivalent

Job description

Join to apply for the Sales & Service Technician role at Frontier Internet

1 day ago Be among the first 25 applicants

Join to apply for the Sales & Service Technician role at Frontier Internet

Get AI-powered advice on this job and more exclusive features.

Job ID: SALES012977

Job Title: Sales & Service Technician

Location: 550 SHAW AVENUE, FERNDALE, CA 95536

Union: IBEW 1245 - CBA 303

Hiring Manager: William Harman

# of Openings: 1

Internal Posting Dates: 5/14/25 - 5/27/25

Wage Range: $28.99 - $40.28 per hour

Summary

Install and maintain inside wire for residential/business broadband (DSL/Video) service, Central Office and B-box junctions as required for broadband continuity, digital subscriber carriers and associated broadband equipment, such as DSLAMS, Residential Gateways and DSL business class routers, along with the array of wireless home networking equipment. Other equipment will include FTTH (Fiber to the House). Requires the ability to use and understand automated Dispatch equipment (i.e., hand-held terminals), read and understand broadband service orders and trouble tickets, and the use of appropriate broadband test equipment. Must be able to adapt to changes in the business to include; advances in technology, new skills, and procedures, as well as participation in the company lead generation program through the promotion and sale of additional Frontier products and services during each customer contact.

Duties

Communication

• Communicate effectively and accurately on customer issues to eliminate repeat trouble calls. Mentor co-workers to expand knowledge, be self-motivated and display the ability to follow through on assignments in a timely manner
  
  
  

Outside Plant Knowledge

• Effectively use preventive maintenance program by rebuilding aerial/buried/underground cables. Utilize General Order 95/128/133 to ensure proper facility installation.
• Read and interpret Outside Plant drawings
  
  
  

PC Applications

• Navigate web, set up Business/Residential computer(s) and demonstrate applications to customer. Effectively use Frontier’s internal programs and dispatch program to complete assignments
  
  
  

Products

• Support installs and repair company products and services
• Responsible for promoting and selling the company’s products and services and participating in the company’s sales referral programs during their working hours
  
  
  

Testing

• Understand and demonstrate basic telephone/broadband technology. Utilize test equipment to install products and isolate trouble effectively
  
  
  

Basic Employment Requirements

Education:

• High School graduate or equivalent
• Must complete company provided broadband training, which includes full installations for DSL
  
  
  

Experience:

• Five (5) years experience in telecommunications installation and maintenance desired
• Must be able to complete full installations of broadband services (DSL)
• Basic telephony knowledge
• Must understand different PC operating support systems
• Must have knowledge of the following Radio Frequency attributes:
• Fundamentals
• Behaviors
• Spread spectrum technologies
• Network trouble diagnosis
• Telecommunications wiring color-code competency
• Basic keyboard and software skills
• Previous experience in application of California General Orders 95 and 128
  
  
  

Preferred Experience/Knowledge:

• Basic splicing or telephone construction experience
  
  
  

Certification/license requirements:

• Valid California driver’s license – Good Driving Record (Some Areas may require Class A driver’s license)
• Ability to pass/obtain Pole Climbing Certification
  
  
  

Physical Requirements:

• Must be able to sit, bend, stoop, stand and walk (occasionally over uneven terrain) for extended periods
• Regularly lift, move or push 35 pounds
• Must be able to periodically move items up to 75 pounds
• Ability to climb wooden poles and various types of ladders
  
  
  

Environmental Factors

(Ability to work in extreme heat/cold, at heights over 15 feet, 3rd shift):

• Ability to work in temperature extremes ranging from –30° to +110° Fahrenheit
• Ability to work in confined spaces, (i.e.: attics, crawl spaces, manholes, trenches)
• Ability to work at heights up to 75 feet
  
  
  

We are deeply committed to attracting talented team members in the US from all backgrounds regardless of race, age, gender, ethnicity, religion, sexual orientation, disability status, or nationality. However, at this time, we are not sponsoring any Visas.

Connecting communities is at the heart of what we do. We are committed to building a team that reflects the communities we serve. If your background and experiences are aligned with our passion to improve digital access across America, we encourage you to apply and help us achieve our mission to #BuildGigabitAmerica.

Frontier Communications is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Telecommunications

Referrals increase your chances of interviewing at Frontier Internet by 2x

Get notified about new Service Technician jobs in Ferndale, CA.

Part Time Entry Level Hospital Services Technician

Humboldt County, CA $5,445.00-$6,527.00 2 weeks ago

Journeyman Technician / Mechanic Needed for Franchise Car Dealership

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.