Sales & Service Technician

Dyson GmbH; Brampton; On-site; CAD 40,000 - 55,000; Full time

Job summary

Join Dyson as a full-time service technician at our Brampton service center, where you will diagnose and repair a range of Dyson products. With a strong focus on customer interaction and the promotion of additional products, this role supports a dynamic and innovative culture. Successful candidates will bring customer service experience, technical aptitude, and will thrive in a collaborative environment.

Benefits

Dyson Matching RSP contributions

Company Paid Life Insurance

Short-Term and Long-Term Disability

Employee Referral Program

Generous Dyson Product Discounts

Competitive Paid Time Off

Generous Maternity Leave Program

Employee Assistance Program

Qualifications

• Experience in customer service and/or sales.
• Aptitude for acquiring technical repair skills.
• Must be at least 18 years of age.

Responsibilities

• Diagnose and repair Dyson customer products.
• Input customer sales data into Dyson system.
• Provide excellent customer service and promote cross-selling.

Skills

Customer service

Technical repair

Communication

Collaborative

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Dyson is a global technology enterprise. We’re growing fast and our ambition is huge – more categories, more locations and more people. Dyson launched in Canada in 2006 with our headquarters in the heart of Toronto, where we’ve been recognized as one of the top employers to work for.In recent years, we’ve expanded our reach and grown exponentially across many teams, from digital and direct, to field sales, and our growing number of Dyson Demo stores.

We're committed to our campus culture and want to have people collaborating, developing, and learning from each other. By having everyone on campus together, we have been able to nurture a fantastic social and dynamic environment.

About the role:

This is a full-time (40+ hours a week) position located onsite at our service center

Hours are subject to change based on customer demand.

Responsible for the in-person diagnosis, troubleshooting and repair of Dyson customer products including vacuums, fans, air purifiers, hair-dryers and other products

Communicate information on other Dyson products to promote cross-selling opportunities and services to existing customers to drive sales.

Provide excellent customer service to ensure a positive in-store experience.

Input customer sales information into Dyson system to properly process orders.

Submit daily/weekly reports of products and customers serviced and other reporting as necessary

Properly manage parts usage and inventory as required and/or directed

Ensure all process activity is communicated and Dyson service levels are understood and exercised

Assist Customer Service Team in escalated repair instances

About you:

Experience in a customer service and/or sales related position

Experience using and learning about consumer electronics, especially Dyson products

Aptitude for acquiring skills in technical repairs

Collaborative with proven success in team environments

Ability to prioritize and work in a fast-paced environment

Strong written, verbal and interpersonal communication skills

Experience using Microsoft Office, including Word, Outlook, and Excel;

Ability to lift and move up to 50 lbs.

High School Diploma or equivalent required

Must be at least 18 years of age.

At Dyson, how we reward you is linked to our high-performance culture. But it’s about more than salary and bonus. Through a package of financial, lifestyle and health benefits, we support whatever stage of life you’re in and the moments that matter.

Dyson Matching RSP contributions

Company Paid Life Insurance and Accidental Death and Dismemberment (AD&D)

Short-Term and Long-Term Disability

Employee Referral Program

Generous Dyson Product Discounts

Competitive Paid Time Off including Floater Holiday, Sick, and Vacation Time

Generous Maternity Leave Program

Employee Assistance Program

Dyson is committed to fostering an inclusive and accessible environment that reflects the diversity of the community in which we live. If requested, we will provide reasonable accommodation during the recruitment process for persons with disabilities. Contact us at [e-mail] for more information. Dyson is an Equal Opportunity Employer. #LI-DYSON

Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.

Dyson is committed to the full inclusion of all qualified individuals. As part of this commitment, Dyson will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact Americas Talent Acquisition at [e-mail]