Sales Representative - Graphics

Spicers Canada; Richmond; On-site; CAD 50,000 - 70,000; Full time

Job summary

Spicers Canada is seeking a full-time Sales Representative, Graphics, located in Richmond, British Columbia. The successful candidate will conduct proactive outbound sales calls, manage customer inquiries, and ensure the highest level of service to clients.

Candidates should possess strong communication skills, sales experience, and a background in the printing industry. Spicers offers a collaborative work environment with opportunities to contribute to customer engagement and revenue growth.

Qualifications

• Completion of a bachelor’s degree or diploma in a related field is considered an asset.
• Experience in the professional sales industry is required.
• Excellent understanding of the printing industry is necessary.
• Strong communication skills (both oral and written) are essential.
• Proficiency in using MS Office is expected.
• Excellent attention to details is required.
• Self-directed and self-motivated candidates will excel.
• Ability to manage multiple projects and priorities is critical.
• Cold calling experience is a strong advantage.
• Capability to interact with walk-in customers is necessary.

Responsibilities

• Conduct proactive outbound sales calls and lead generation.
• Tele-market to identify new prospects and engage existing customers.
• Process customer orders and inquiries via various methods.
• Provide exceptional service to customers, optimizing purchasing efficiency.
• Research customer complaints and initiate corrective action.
• Update established customers and relay new customer concerns.
• Liaise with the Pricing Coordinator for contract accuracy.
• Identify opportunities for margin improvement.
• Perform other duties as assigned.

Skills

Communication skills

Sales experience

Attention to detail

MS Office proficiency

Self-motivation

Education

Bachelor's degree or diploma in related field

Job description

Backed by a fifth‑generation family‑owned company, Spicers is a leading distributor of commercial print and business papers, specialty products, graphic solutions, sign & display equipment and materials, and packaging and facility supplies and equipment.

We’re based in Vaughan, Ontario, with 13 regional locations that include custom manufacturing facilities in Edmonton, Toronto and Winnipeg, as well as cash and carry locations, product showrooms and equipment demo sites.

We are currently looking for a full‑time Sales Representative, Graphics, reporting to the Sales Manager, Sign and Display, Western and Central Canada.

Responsibilities

• Conduct proactive outbound sales calls, focusing on lead generation, customer engagement, account growth, and driving revenue opportunities;
• Tele‑market with respect to lead/sales generation and development, including identifying new prospects and re‑engaging existing customers;
• Receive customer orders and inquiries by telephone, fax, or email and process orders in a professional and courteous manner;
• Receive, process, and adjust orders, and assist customers as required with the online GOSpicers site;
• Provide the highest level of service to customers, including product information, product substitutions, and recommendations to optimize purchasing efficiency;
• Receive customer complaints, research issues, and initiate corrective action to resolve problems;
• Keep Sales Consultants apprised of activities concerning established customers and communicate information on new customer concerns;
• Liaise with the Pricing Coordinator to ensure customer contracts are accurate and updated on a timely basis;
• Identify opportunities for mill support and margin improvement;
• Other duties as assigned.

Qualifications

• Completion of a bachelor’s degree or diploma in a related field considered an asset;
• Experience in the professional sales industry;
• An excellent understanding of the printing industry;
• Strong communication skills (both oral and written);
• Proficient in using MS Office;
• Excellent attention to details;
• Self‑directed and self‑motivated;
• Ability to manage multiple projects and priorities;
• Ability to do cold calling on customers (outbound sales calls); and
• Ability to interact with walk‑in customers.

Working Conditions

• Able to work on a computer for numerous hours which may result in strain on wrists, eyes, back, etc.;
• Ability to work in a busy, open area office;
• May have to spend long hours in concentration which requires attention to detail and high levels of accuracy;
• This position faces a number of deadlines which may cause significant stress; and
• Work may require occasional weekend and/or evening work.

Spicers Canada ULC is an equal opportunity employer and welcomes all interested parties. Spicers Canada is able to offer accommodations to potential candidates and new employees during the recruitment and selection process and encourages individuals who may require accommodations to contact Human Resources.