Sales Representative - Graphics

Spicers Canada; Edmonton; On-site; CAD 50,000 - 70,000; Full time

Job summary

Spicers Canada in Edmonton is seeking a full-time Sales Representative, Graphics, to engage in proactive sales calls and customer support. The ideal candidate will have a background in the professional sales industry and a strong understanding of the printing industry.

Responsibilities include managing customer orders, providing product information, and optimizing purchasing efficiency while ensuring high levels of customer service.

Qualifications

• Bachelor's degree or diploma is considered an asset.
• Experience in the professional sales industry.
• Excellent understanding of the printing industry.
• Strong communication skills both oral and written.
• Attention to details and self-motivated.

Responsibilities

• Conduct proactive outbound sales calls focusing on lead generation.
• Receive customer orders and inquiries via phone, fax, or email.
• Provide the highest level of service to customers.
• Identify opportunities for mill support and margin improvement.

Skills

Communication skills

Proficient in MS Office

Attention to details

Outbound sales calling

Education

Bachelor's degree or diploma in a related field

Job description

Backed by a fifth‑generation family‑owned company, Spicers is a leading distributor of commercial print and business papers, specialty products, graphic solutions, sign & display equipment and materials, and packaging and facility supplies and equipment.

We’re based in Vaughan, Ontario, with 13 regional locations that include custom manufacturing facilities in Edmonton, Toronto and Winnipeg, as well as cash and carry locations, product showrooms and equipment demo sites.

We are currently looking for a full‑time Sales Representative, Graphics, reporting to the Sales Manager, Sign and Display, Western and Central Canada.

Responsibilities

• Conduct proactive outbound sales calls, focusing on lead generation, customer engagement, account growth, and driving revenue opportunities;
• Tele‑market with respect to lead/sales generation and development, including identifying new prospects and re‑engaging existing customers;
• Receive customer orders and inquiries by telephone, fax, or email and process orders in a professional and courteous manner;
• Receive, process, and adjust orders, and assist customers as required with the online GOSpicers site;
• Provide the highest level of service to customers, including product information, product substitutions, and recommendations to optimize purchasing efficiency;
• Receive customer complaints, research issues, and initiate corrective action to resolve problems;
• Keep Sales Consultants apprised of activities concerning established customers and communicate information on new customer concerns;
• Liaise with the Pricing Coordinator to ensure customer contracts are accurate and updated on a timely basis;
• Identify opportunities for mill support and margin improvement;
• Other duties as assigned.

Qualifications

• Completion of a bachelor’s degree or diploma in a related field considered an asset;
• Experience in the professional sales industry;
• An excellent understanding of the printing industry;
• Strong communication skills (both oral and written);
• Proficient in using MS Office;
• Excellent attention to details;
• Self‑directed and self‑motivated;
• Ability to manage multiple projects and priorities;
• Ability to do cold calling on customers (outbound sales calls); and
• Ability to interact with walk‑in customers.

Working Conditions

• Able to work on a computer for numerous hours which may result in strain on wrists, eyes, back, etc.;
• Ability to work in a busy, open area office;
• May have to spend long hours in concentration which requires attention to detail and high levels of accuracy;
• This position faces a number of deadlines which may cause significant stress; and
• Work may require occasional weekend and/or evening work.

Spicers Canada ULC is an equal opportunity employer and welcomes all interested parties. Spicers Canada is able to offer accommodations to potential candidates and new employees during the recruitment and selection process and encourages individuals who may require accommodations to contact Human Resources.