Sales Quality Assurance Specialist

The Acquisition Group; Calgary; On-site; CAD 41,000 - 50,000; Full time

Benefits offered by this job

Hybrid work structure

Full training

Career development

Job summary

The Acquisition Group in Canada is seeking a Sales Quality Assurance Specialist on a 1-year maternity leave contract. The role focuses on promoting sales quality and customer service by providing consistent monitoring measurements.

You will work with the Operations Manager to ensure quality issues and escalations are communicated and handled appropriately, with a flexible hybrid work structure and upcoming full training.

Qualifications

• High level of critical thinking with a passion for continuous improvement.
• Demonstrated accuracy and attention to detail.
• Strong ability to analyze data in a database/spreadsheet.
• Experience with Word, Excel, and PowerPoint.
• High School Diploma or a combination of education and experience.
• Flexible and available on evenings and weekends to assist with special calls/requests.

Responsibilities

• Assist Operation Manager with the communication of sales quality measurements, trends, best practices, and improvement opportunities to sales agents in both individual and group settings.
• Monitor both internal and external benchmarks to assure sales procedures are adequate and in compliance.
• Help Operation Manager with audits and investigations to ensure that corrective actions and change control have been implemented by the sales teams.
• Support the investigation process through the compilation and management of files as well as monitoring the timely completion of corrective actions.
• Collaborate with all departments to keep compliance requirements up to date.
• Maintain all quality-related training programs and confidentiality of information.

Skills

Critical thinking

Attention to detail

Data analysis

Word

Excel

PowerPoint

Education

High School Diploma or equivalent

Tools

Word

Excel

PowerPoint

Job description

* This role is not to handle the quality of the product but to ensure that issues and escalations are handled appropriately *

*This will be a 1-year contract for maternity leave coverage*

We are an industry-leading sales and marketing firm that has a passion for developing innovative and customized marketing programs to engage consumers directly with our client’s brands. Over the past 10 years, we have been in partnership with one of Canada’s most reputable telecommunications companies and helped them acquire countless customers. As our sales team is growing, we now have this exciting opening for a Sales Quality Assurance Specialist.

The purpose of this role is to promote excellent sales quality and customer service by providing consistent monitoring measurements. The candidate will be working directly with Operation Manager to ensure that quality issues and escalations are communicated and handled appropriately.

Responsibilities of Sales Quality Assurance Specialist:

• Assist Operation Manager with the communication of sales quality measurements, trends, best practices, and improvement opportunities to sales agents in both individual and group settings.
• Monitor both internal and external benchmarks to assure sales procedures are adequate and in compliance.
• Help Operation Manager with audits and investigations to ensure that corrective actions and change control have been implemented by the sales teams.
• Support the investigation process through the compilation and management of files as well as monitoring the timely completion of corrective actions.
• Collaborate with all departments to keep compliance requirements up to date.
• Maintain all quality-related training programs and confidentiality of information.

As a Sales Quality Assurance Specialist, You Will Get:

• Competitive-based salary 45k per year.
• Full-time and long-term professional career.
• A flexible hybrid working structure
• Full training and support from experienced team members and management.

An Ideal Candidate Will Have:

• High level of critical thinking with a passion for continuous improvement and learning.
• Demonstrated accuracy and attention to detail.
• A strong ability to analyze data in a database/spreadsheet.
• Experience with computer software such as Word, Excel, and PowerPoint.
• High School Diploma or a combination of education and experience.
• To be flexible and available on evenings and weekends to assist with special calls/requests