Sales Professional

GLENTEL Inc.; Vancouver; On-site; CAD 36,000 - 60,000; Full time

Job summary

GLENTEL Inc. in Vancouver, BC is seeking a Sales Professional to engage customers, understand wireless needs, and recommend suitable products, plans, and services that deliver value and a superior customer experience.

Day to day you will greet shoppers, conduct needs assessments, demonstrate devices, explain plan options, and process sales, activations, upgrades and renewals while keeping displays and knowledge up to date.

Qualifications

• Customer service and sales skills to build rapport and close sales.
• Clear verbal and written communication.
• Basic technical aptitude with mobile devices and plans.
• Strong time management and attention to detail.
• Ability to work toward sales targets in a fast-paced retail setting.
• On-site work in Vancouver, including evenings/weekends/holidays.
• Retail or sales experience is an asset; wireless/consumer electronics knowledge is beneficial.
• High school diploma or equivalent; post-secondary education is an advantage.

Responsibilities

• Greet customers and understand their wireless needs.
• Conduct needs assessments and demonstrate devices.
• Explain plan options and upsell suitable products.
• Process sales, activations, upgrades and contract renewals.
• Maintain product knowledge and keep displays organized.
• Meet or exceed sales targets and follow company policies.
• Collaborate with team and support promotional activities.

Skills

Customer service & sales skills

Communication & interpersonal

Technical aptitude

Organization & reliability

Goal orientation & adaptability

On-site availability in Vancouver

Retail/sales experience asset

Industry knowledge (wireless/consumer)

Education

High school diploma or equivalent

Post-secondary education in business/marketing

Job description

Company Description

GLENTEL Inc. is a leading Canadian retailer of wireless products and services, headquartered in Burnaby, British Columbia. The company operates well-known retail brands including WIRELESSWAVE, WAVE SANS FIL, Tbooth wireless, la cabine T sans-fil, and The Mobile Shop, and provides retail management services for Costco Canada’s WIRELESS etc. and SANS-FIL etc. GLENTEL’s mission is to enrich the lives of Canadians through connected services delivered with passion and a strong focus on operational efficiency. Guided by values of trust, respect, ownership, passion, humility, and integrity, GLENTEL fosters a collaborative and customer-centric culture. The company is also committed to social responsibility, supporting children’s hospitals across Canada with an annual fundraising goal of $1M.

Role Description

This full-time, on-site Sales Professional role is based in Vancouver, BC. The Sales Professional is responsible for engaging customers, understanding their wireless needs, and recommending suitable products, plans, and services that deliver value and an excellent customer experience. Day-to-day tasks include greeting customers, conducting needs assessments, demonstrating devices, explaining plan options, and processing sales, activations, upgrades, and contract renewals. The role also involves maintaining product knowledge, meeting or exceeding sales targets, keeping displays and inventory organized, and following company policies and procedures. The Sales Professional collaborates with team members, supports promotional activities, and contributes to a positive, inclusive work environment.

Qualifications

• Customer service and sales skills, including the ability to build rapport, understand customer needs, and close sales effectively.
• Communication and interpersonal skills, with clear verbal and written communication and the ability to explain technical concepts in simple terms.
• Basic technical aptitude and product knowledge, including comfort with mobile devices, wireless plans, and learning new technologies.
• Organization and reliability, with strong time management, attention to detail, and adherence to company processes and standards.
• Goal orientation and adaptability, including working toward sales targets, handling a fast-paced retail environment, and adjusting to changing priorities.
• Ability to work on-site in Vancouver, BC, including evenings, weekends, and holidays as required.
• Previous retail or sales experience is an asset; experience in wireless or consumer electronics is highly beneficial.
• High school diploma or equivalent required; post-secondary education in business, marketing, or a related field is considered an advantage.