Sales Operations Specialist

Preciseley Microtechnology Corp.; Burnaby; On-site; CAD 60,000 - 70,000; Full time

Job summary

A leading company in optic MEMS solutions seeks a Sales Operations Specialist to enhance customer engagement and operational efficiency. Key duties include handling customer quotations, managing orders, and supporting U.S. and European accounts. Ideal candidates will have a strong background in sales operations and possess excellent communication skills, with a bachelor's degree and fluency in Mandarin preferred.

Benefits

Company paid Health benefits

RRSP matching after probation period

Qualifications

• 3+ years of experience in sales operations.
• Proficiency in Microsoft Office, especially Excel.
• Mandarin fluency is highly recommended.

Responsibilities

• Process customer RFQs, purchase orders, and returns.
• Schedule order deliveries with the operations team.
• Create and update rolling 3-month sales forecasts.

Skills

Process optimization

Dashboard management

Strong problem-solving abilities

Excellent communication skills

Relationship-building skills

Education

Bachelor’s degree

Tools

Microsoft Office

Job description

About Us

Preciseley Microtechnology Corporation (PMC) is a global leader in optic MEMS solutions for optical communications systems, automotive and 3D sensing applications. Founded in 2006, PMC designs and supplies a broad range of MEMS micro-mirror and mirror array products. The company offers innovative MEMS solutions that help design engineers solve complex problems for 5G telecommunications infrastructure, data center networks, and laser lighting systems, industrial LiDAR and machine vision systems, AR/VR, and biometrics applications.

Position Summary

The Sales Operations Specialist will report directly to the Director of Strategy and Marketing and work closely with both the sales and production teams. This role is pivotal in ensuring smooth customer interactions by managing quotations, orders, deliveries, returns, contracts, and forecasts. The specialist will also support the management of U.S. and European customer accounts and contribute to promotional activities aimed at acquiring new business.

Duties and Responsibilities

Customer Fulfillment and Support

• Process customer RFQs (Requests for Quotation), purchase orders (POs), and return material authorizations (RMAs)
• Schedule and coordinate order deliveries in collaboration with the operations team
• Develop, maintain, and ensure compliance with customer contracts
• Provide day-to-day customer service support to the sales team

Forecasting, Administration, and Reporting

• Create and update rolling 3-month sales forecasts with input from the sales and production teams
• Analyze key customer inventory levels monthly in collaboration with the sales team
• Track, monitor, and report on key performance indicators (KPIs)
• Maintain procurement, contract, and other relevant records
• Prepare monthly and quarterly business review reports, presentations, and KPI summaries
• Develop and update sales policies and procedures

Account Management: U.S. and Europe

• Support the Director of Strategy and Marketing in:
  • Understanding customer application requirements and translating them into technical specifications for engineering
  • Exploring new market opportunities in the U.S. and Europe and driving new product design wins
  • Managing all facets of the customer relationship—commercial, technical, and operational—serving as the primary liaison with internal departments (engineering, manufacturing, operations, etc.)

Reporting Structure

• Reports to: Director of Strategy and Marketing
• Direct Reports: None

Tools, Systems, Equipment and Machinery

• Software: Microsoft Office suite.
• Equipment: Laptop or Desktop system.

Physical Requirements and work environment

• Office-based role requiring extended periods of sitting, typing, and computer use
• Regular communication via phone, video call, and email; occasional public speaking
• Standard work hours: Monday to Friday, 9:00 AM – 6:00 PM (8-hour days)
• Flexibility for early or late meetings due to international time zones; after-hours online meetings may be required

Qualifications

• 3+ years of experience in sales operations, including reporting, process optimization, and dashboard management
• Bachelor’s degree required (preferably in a technical or business-related field)
• Proficiency in Microsoft Office, especially Excel
• Mandarin fluency is highly recommended
• Semiconductor industry experience is a significant plus
• Familiarity with CRM and inventory systems
• Strategic mindset and understanding of sales team objectives
• Strong problem-solving abilities and a track record of developing effective solutions
• Results-oriented with a sense of urgency and follow-through
• Excellent communication and relationship-building skills
• Able to manage multiple priorities, handle ambiguity, and adapt to rapid changes

Compensation

• Base salary will be based on experience with an estimated range of $60,000- $70,000 annually
• Company paid Health benefits and RRSP matching after probation period