Sales Operations Director

OpenText; Richmond Hill; On-site; CAD 100,000 - 140,000; Full time

Job summary

Join a leading company as a Sales Operations Director in Cybersecurity, impacting go-to-market strategies and efficiency. Leverage your 10+ years in Sales Operations to partner with leadership, drive productivity, and ensure smooth operational execution in a global context.

Qualifications

• 10+ years of experience in Sales or Revenue Operations in a global environment.
• Strong analytical and communication skills.
• Experience with managing forecasts and pipeline analytics.

Responsibilities

• Drive operational rigor for sales productivity and accurate forecasting.
• Collaborate cross-functionally with Sales, Finance, and GTM Strategy.
• Support planning and enablement while impacting go-to-market strategy.

Skills

Analytical mindset

Communication skills

Stakeholder management

Education

Bachelor's degree or equivalent

Tools

Salesforce

Microsoft Excel

PowerPoint

Job description

Hiring Manager: Emma Burgaz

Talent Acquisition Advisor: Kristina Poplin

Job Code Level: RGM4

Refer Your Friends!

AI-First. Future-Driven. Human-Centered.

At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent that AI can't replace to help us shape the future of information management. Join us.

YOUR IMPACT

Join OpenText as a Sales Operations Director supporting our Cybersecurity business across the U.S. and Western Europe. In this highly strategic role, you will serve as a trusted advisor to senior sales leadership and drive the operational rigor needed to ensure sales productivity, accurate forecasting, and smooth business execution. Reporting to the VP of Field Operations and PMO, you'll deliver critical planning, analytics, and enablement support while working cross-functionally across global teams. Your contributions will directly impact our go-to-market strategy and customer experience as you help scale one of OpenText’s most dynamic business segments.

WHAT THE ROLE OFFERS

• A central role in shaping field operations for our Cybersecurity business across two key global regions

• Partnership with senior sales leadership to drive forecasting accuracy, pipeline health, and business planning

• Exposure to global, cross-functional collaboration with Sales, Finance, GTM Strategy, and other teams

• A high-impact opportunity to bring operational excellence to one of OpenText’s fastest-growing areas

• The chance to build a deep understanding of enterprise software and cybersecurity go-to-market motions

• Career development pathways within the WW Sales Operations organization and beyond

WHAT YOU NEED TO SUCCEED

• 10+ years of experience in Sales or Revenue Operations in a global, matrixed environment

• Strong analytical mindset with a high degree of accuracy and ability to deliver executive-ready outputs

• Demonstrated experience managing forecasts, pipeline analytics, business cadence, and planning

• Expertise in Salesforce, Microsoft Excel, PowerPoint, and other business analysis tools

• Strong communication and stakeholder management skills, including executive-level engagement

• Experience in enterprise software sales; cybersecurity industry experience is a plus

• Ability to work across time zones and manage deadlines in a dynamic, fast-paced environment

• Bachelor’s degree or equivalent required

SALARY STATEMENT

Compensation for this role will be commensurate with experience and qualifications, including a competitive base salary, performance-based incentives, and participation in OpenText’s comprehensive benefits package.

ONE LAST THING

OpenText is more than just a corporation—it's a global community where trust is foundational, the bar is raised, and outcomes are owned. Join us in our mission to drive positive change through privacy, technology, and collaboration. At OpenText, we don’t just have a culture; we have character. Choose us because you want to be part of a company that embraces innovation and empowers its employees to make a difference.

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please submit a ticket at Ask HR. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.