Sales & Operations Analyst - FFE & Capital Replenishment

Kibbi Technologies Inc.; Mississauga; On-site; CAD 62,000 - 78,000; Full time

Benefits offered by this job

Paid vacation

Health benefits

Pension plan

Employee assistance

Job summary

Aramark in Mississauga is seeking a Sales & Operations Analyst to join the FFE & Capital Replenishment team. The role blends customer service, supply chain coordination, and data-driven operations, with a focus on using AI tools and automation to streamline processes and extract insights from orders and vendor data.

You will handle purchase orders, support billing, and build reports and dashboards to give leadership visibility into performance and order pipeline.

Qualifications

• College or university graduate in Business, Supply Chain, Analytics, or a related field.
• 2–4 years of experience in sales operations, supply chain, quotations/order management, or a related analytical/operations role.
• Interest in AI tools and analytics platforms to support reporting and process improvement.
• Demonstrated customer service skills with a track record of handling inquiries efficiently.
• Strong organizational skills to manage multiple priorities in a fast-paced environment.
• Fluent English and French preferred (written and verbal).

Responsibilities

• Provide exceptional customer service via phone, email, and other channels for the FFE & Capital Replenishment brand.
• Quote, process, and manage purchase orders for FFE replenishment.
• Troubleshoot and resolve customer inquiries and order issues promptly.
• Collaborate with suppliers to facilitate order fulfillment and on-time shipment.
• Maintain accurate records of interactions, transactions, and order history.
• Leverage AI and analytics tools to identify trends and translate data into actionable recommendations.
• Build reports and dashboards for leadership on supply chain performance and customer satisfaction.
• Identify opportunities to automate repetitive tasks using AI or workflow tools.
• Act as a self-directed problem-solver, taking ownership of process improvements.
• Translate operational data into clear insights for non-technical stakeholders.
• Process invoices, collect payments, and assist with AR/AP tracking.
• Communicate fluently with customers and suppliers in English and French.

Skills

Customer service

Data analysis

AI tools

Problem solving

Organization

Communication

Education

Bachelor's degree or equivalent in Business, Supply Chain, Analytics

Tools

Microsoft Office Suite

Job description

We're looking for a highly motivated, detail-oriented Sales & Operations Analyst to join our FFE (Furniture, Fixtures, and Equipment) & Capital Replenishment team. This role sits at the intersection of customer service, supply chain coordination, and data-driven operations — ideal for someone who's not just comfortable with spreadsheets and purchase orders, but excited about using AI tools and automation to work smarter, spot trends faster, and eliminate manual busywork.

We're especially interested in self-starters who bring curiosity and initiative to the table — people who see a repetitive task and immediately think "how can I streamline this?" If you're tech-savvy, quick to pick up new platforms, and enjoy using AI-powered tools to turn raw order and vendor data into clear insights, we want to hear from you.

Bilingual (English and French) candidates are strongly preferred, as this role supports a diverse customer and supplier base.

JOB RESPONSIBILITIES

• Provide exceptional customer service through phone, email, and other communication channels — professionally representing the FFE & Capital Replenishment brand.
• Accurately quote, process, and manage purchase orders for the replenishment of furniture, fixtures, and equipment (FFE).
• Proactively troubleshoot and resolve customer inquiries and order issues in a timely, solutions-oriented manner.
• Collaborate closely with suppliers to facilitate order fulfillment, resolve delivery/logistics issues, and ensure on-time shipment of goods.
• Maintain accurate, well-organized records of customer interactions, transactions, and order history in our systems.
• Leverage AI and analytics tools to identify patterns in order volume, vendor performance, pricing trends, and turnaround times — translating data into actionable recommendations for the team.
• Build and maintain reports/dashboards that give leadership visibility into supply chain performance, order pipeline health, and customer satisfaction metrics.
• Identify and champion process improvements — especially opportunities to automate manual, repetitive tasks using AI or workflow tools (e.g., Excel/Power Query, Power BI, ChatGPT/Claude, or similar).
• Act as a self-directed problem-solver — proactively identifying inefficiencies and taking ownership of solutions without needing every task spelled out.
• Translate messy operational data into clear, actionable insights that non-technical stakeholders can understand and act on.
• Process invoices, collect payments, and assist with tracking accounts receivable and accounts payable.
• Communicate fluently with customers and suppliers in both English and French, ensuring seamless service across our bilingual client base.

QUALIFICATIONS

• College or university graduate in Business, Supply Chain, Analytics, or a related field.
• 2–4 years of experience in sales operations, supply chain, quotations/order management, or a related analytical/operations role.
• Working knowledge of or strong interest in AI tools and analytics platforms to support reporting and process improvement.
• Demonstrated customer service skills with a proven track record of handling client inquiries professionally and efficiently.
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced, deadline-driven environment.
• Intermediate-to-advanced proficiency in Microsoft Office Suite (Excel, Word, Outlook); comfort learning new software quickly.
• Excellent problem-solving skills and the ability to troubleshoot issues efficiently and independently.
• Bilingual: fluent in English and French (written and verbal) preferred.

ABOUT ARAMARK

At Aramark, we empower our people to create moments that matter through exceptional hospitality experiences. We serve more than a dozen industries with pride and passion, building community, connection and careers all across the world.

You’ll be surrounded by some of the most innovative minds in the industry and powered by our shared mission to pursue what matters. Here, you'll have the opportunity to do great things for our people, our planet, our partners and our communities. We believe a career should develop your talents, fuel your passions and enable your growth. Supported by committed leadership, you'll be empowered to try new things and find solutions to tough problems. No matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is to help you reach your full potential and pursue what matters.

What We Offer You

• Time to Recharge: Three weeks of paid vacation for all new salaried hires, plus 3 personal/flex days dedicated to your mental health and well-being.
• Comprehensive Health Benefits (No Waiting Period!): From day one, enjoy coverage for dental, prescriptions, vision, massage therapy, and more—because your health matters.
• Future Security: A Self-Directed Pension Plan where every dollar you contribute is matched with two by Aramark—helping you grow your retirement savings faster.
• Well-Being Support: Access Aramark’s Employee Assistance Program for confidential resources and support for you and your family whenever you need it.
• Inclusive Community: Be part of our Employee Resource Groups (ERGs), where we celebrate diversity, build connections and support one another.
• Continuous Learning: Benefit from Educational Assistance to support your growth, plus scholarships for your children entering post-secondary studies.
• Career Growth: Clear career path planning and development opportunities tailored to your skills and aspirations.
• Safe & Supportive Workplace: We are deeply committed to providing a safe, healthy, and positive work environment for all.

The pay range for this position is $62,000.00 - $78,000.00.