Sales Operations Analyst, Custom-Pak®

Alcon; Mississauga; On-site; CAD 65,000 - 90,000; Full time

Job summary

Alcon is seeking an Operations Analyst to enhance Sales Operations for Custom-Pak products. This role includes managing supply chains, onboarding customers, and ensuring effective communication through various procedural pack management tasks. Ideal candidates possess a bachelor’s degree and experience within the pharmaceutical sector, with an emphasis on both planning and execution skills.

Benefits

Health and Life Insurance

Retirement Benefits

Paid Time Off

Qualifications

• 3-5 years in operations/supply chain or sales support, preferably in pharmaceuticals.
• Fluency in French and English preferred.
• Experience with surgical products and contract administration is a plus.

Responsibilities

• Proactively manage Custom-Pak supply and resolve backorders.
• Support onboarding for new customers and maintain databases.
• Demonstrate ownership and accountability in communication.

Skills

Bilingual

Planning Skills

Execution Skills

Problem Solving

Education

Bachelor’s Degree

Job description

At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you’ll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the lives of our patients and customers. We foster an inclusive culture and are looking for diverse, talented people to join Alcon. As an Operations Analyst you will be trusted to support Sales Operations for Alcon's Custom-Pak, ophthalmology procedural packs customized for each practice, surgeon, and case. You will be responsible for driving positive Custom-Pak experiences for both internal and external partners by owning and streamlining various procedural pack management tasks, proactively troubleshooting supply disruptions, and demonstrating an “Ownership & Accountability” mentality that fosters clear, effective communication from end (planning) to end (execution). Additionally, you will support onboarding for new Custom-Pak customers, maintain a database with site preferences and contacts, and generate of revenue generating recommendations for sales representatives. In this role, a typical day will include: Proactively manage Custom-Pak supply by flagging forecasting concerns, coordinating with Sales & Operations Planning (S&OP) to monitor production, and planning for any imminent back orders. Provide Custom-Pak order support for Customer Service by validating and troubleshooting/resolving active backorders. Ensure timely forecast adjustments by S&OP partners Own “Post-mortem” resolution support by of ensuring accurate credits / rebills for any pack-related issues (e.g., back orders, temporary deviations, complaints, etc.). Assist with console transition planning by supporting Equipment Specialists and Account Managers Facilitate Custom-Pak customer onboarding and education by reviewing contractual commitments, managing data collection through surveys, and maintaining site preferences and contacts. Support with management of temporary deviations, complaints, and some quality-related processes (e.g., Market Actions). WHAT YOU'LL BRING TO ALCON: Bachelor’s Degree 3-5 years in similar role (operations / supply chain or sales support), preferably in the pharmaceuticals / medical industry Bilingual preferred - Fluent in French and English Mix of both planning (i.e., analysis) and execution (i.e., implementation involving multiple collaborators) skills is critical Experience with surgical products (ophthalmology preferred) Experience with contract administration and/or RFP / tenders is a plus Travel required: Up to 20% HOW YOU CAN THRIVE AT ALCON: Join Alcon’s mission to provide top-tier, innovative products and solutions to enhance sight & enhance lives. Grow your career in a highly collaborative and diverse environment. Alcon provides robust benefits package including health, life, retirement, paid time off, and much more! Alcon Careers See your impact at alcon.com.careers

At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you’ll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the lives of our patients and customers. We foster an inclusive culture and are looking for diverse, talented people to join Alcon. As an Operations Analyst you will be trusted to support Sales Operations for Alcon's Custom-Pak, ophthalmology procedural packs customized for each practice, surgeon, and case. You will be responsible for driving positive Custom-Pak experiences for both internal and external partners by owning and streamlining various procedural pack management tasks, proactively troubleshooting supply disruptions, and demonstrating an “Ownership & Accountability” mentality that fosters clear, effective communication from end (planning) to end (execution). Additionally, you will support onboarding for new Custom-Pak customers, maintain a database with site preferences and contacts, and generate of revenue generating recommendations for sales representatives. In this role, a typical day will include: Proactively manage Custom-Pak supply by flagging forecasting concerns, coordinating with Sales & Operations Planning (S&OP) to monitor production, and planning for any imminent back orders. Provide Custom-Pak order support for Customer Service by validating and troubleshooting/resolving active backorders. Ensure timely forecast adjustments by S&OP partners Own “Post-mortem” resolution support by of ensuring accurate credits / rebills for any pack-related issues (e.g., back orders, temporary deviations, complaints, etc.). Assist with console transition planning by supporting Equipment Specialists and Account Managers Facilitate Custom-Pak customer onboarding and education by reviewing contractual commitments, managing data collection through surveys, and maintaining site preferences and contacts. Support with management of temporary deviations, complaints, and some quality-related processes (e.g., Market Actions). WHAT YOU'LL BRING TO ALCON: Bachelor’s Degree 3-5 years in similar role (operations / supply chain or sales support), preferably in the pharmaceuticals / medical industry Bilingual preferred - Fluent in French and English Mix of both planning (i.e., analysis) and execution (i.e., implementation involving multiple collaborators) skills is critical Experience with surgical products (ophthalmology preferred) Experience with contract administration and/or RFP / tenders is a plus Travel required: Up to 20% HOW YOU CAN THRIVE AT ALCON: Join Alcon’s mission to provide top-tier, innovative products and solutions to enhance sight & enhance lives. Grow your career in a highly collaborative and diverse environment. Alcon provides robust benefits package including health, life, retirement, paid time off, and much more! Alcon Careers See your impact at alcon.com.careers

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