Sales Operations Analyst, Custom-Pak® (Bilingual)

Alcon MX; Mississauga; On-site; CAD 65,000 - 95,000; Full time

Job summary

Alcon is seeking a bilingual Sales Operations Analyst in Mississauga to manage Custom-Pak experiences for internal and external partners. The role involves supply management, customer onboarding, and ensuring effective communication to enhance operational effectiveness. Ideal candidates possess a Bachelor's degree and relevant experience in the pharmaceutical sector.

Benefits

Robust benefits package including health and retirement

Paid time off

Qualifications

• 3-5 years in similar role (operations / supply chain or sales support).
• Fluent in French and English.
• Experience with surgical products preferred.

Responsibilities

• Proactively manage Custom-Pak supply and flag forecasting concerns.
• Provide order support and troubleshoot active backorders.
• Facilitate customer onboarding and education.

Skills

Bilingual

Planning

Execution

Supply Chain Management

Education

Bachelor’s Degree

Job description

Sales Operations Analyst, Custom-Pak (Bilingual) page is loaded

Sales Operations Analyst, Custom-Pak (Bilingual)

Apply locations Mississauga, Canada time type Full time posted on Posted 4 Days Ago time left to apply End Date: July 1, 2025 (24 days left to apply) job requisition id R-2025-39349

At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you’ll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the lives of our patients and customers.

We foster an inclusive culture and are looking for diverse, talented people to join Alcon. As a Bilingual Operations Analyst you will be trusted to support Sales Operations for Alcon's Custom-Pak, ophthalmology procedural packs customized for each practice, surgeon, and case. You will be responsible for driving positive Custom-Pak experiences for both internal and external partners by owning and streamlining various procedural pack management tasks, proactively troubleshooting supply disruptions, and demonstrating an “Ownership & Accountability” mentality that fosters clear, effective communication from end (planning) to end (execution). Additionally, you will support onboarding for new Custom-Pak customers, maintain a database with site preferences and contacts, and generate of revenue generating recommendations for sales representatives.

In this role, a typical day will include:

• Proactively manage Custom-Pak supply by flagging forecasting concerns, coordinating with Sales & Operations Planning (S&OP) to monitor production, and planning for any imminent back orders.
• Provide Custom-Pak order support for Customer Service by validating and troubleshooting/resolving active backorders.
• Ensure timely forecast adjustments by S&OP partners
• Own “Post-mortem” resolution support by of ensuring accurate credits / rebills for any pack-related issues (e.g., back orders, temporary deviations, complaints, etc.).
• Assist with console transition planning by supporting Equipment Specialists and Account Managers
• Facilitate Custom-Pak customer onboarding and education by reviewing contractual commitments, managing data collection through surveys, and maintaining site preferences and contacts.
• Support with management of temporary deviations, complaints, and some quality-related processes (e.g., Market Actions).

WHAT YOU'LL BRING TO ALCON:

• Bachelor’s Degree
• 3-5 years in similar role (operations / supply chain or sales support), preferably in the pharmaceuticals / medical industry
• Bilingual required - Fluent in French and English
• Mix of both planning (i.e., analysis) and execution (i.e., implementation involving multiple collaborators) skills is critical
• Experience with surgical products (ophthalmology preferred)
• Experience with contract administration and/or RFP / tenders is a plus
• Travel required: Up to 20%

HOW YOU CAN THRIVE AT ALCON:

• Join Alcon’s mission to provide top-tier, innovative products and solutions to enhance sight & enhance lives.
• Grow your career in a highly collaborative and diverse environment.
• Alcon provides robust benefits package including health, life, retirement, paid time off, and much more!

Alcon Careers

See your impact at alcon.com.careers

ATTENTION: Current Alcon Employee/Contingent Worker

If you are currently an active employee/contingent worker at Alcon, please click the appropriate link below to apply on the Internal Career site.

Find Jobs for Employees

Find Jobs for Contingent Worker

Alcon Canada Inc. is proud to provide employment accommodation during the recruitment process. Should you require any accommodations, please notify us if you are contacted for a job interview.

About Us

If you are currently an active employee/contingent worker at Alcon, please click the appropriate link below to apply on the Internal Career site.