Sales & Office Administrator — Growth, Bonus & Benefits

FASTSIGNS Parker/Castle Rock; Surrey; On-site; CAD 42,000 - 46,000; Full time

Benefits offered by this job

Bonus based on performance

Dental insurance

Vision insurance

Job summary

FASTSIGNS Parker/Castle Rock in Surrey, BC is seeking a Sales Administrator/Receptionist who will be the first point of contact for customers. You will handle phones, manage documentation, support sales and production teams, and help drive accurate estimates and timely orders.

The ideal candidate has 3+ years in retail or inside sales with superb customer service, strong communication, computer skills (MS Office), and excellent math and organizational abilities.

Qualifications

• College diploma or equivalent level of education required.
• At least three years in retail or inside sales with excellent customer service experience.
• Experience resolving customer satisfaction issues.
• Experience working under pressure with multiple tasks/projects.
• Proficient computer and internet skills, including Microsoft Office suite.
• Strong verbal and written communication skills.
• Excellent math skills.
• Strong organizational and time management skills.

Responsibilities

• Answers the phone and directs callers to the appropriate individual.
• Develops and maintains a database of qualified leads through referrals, telephone canvassing, direct mail, and email.
• Follows up on new leads and referrals resulting from telephone, marketing, and email activity.
• Prepares estimates and establishes/maintains estimate follow-up procedures.
• Communicates with customers on order status and changes in the production schedule.
• Executes a variety of marketing functions, including database mailings, thank you cards, press releases, etc.
• Maintains an attractive retail environment (clean, organized, and functional).
• Helps as needed with reports, close-out, invoices, and required paperwork.
• Identifies and resolves customer satisfaction issues.
• Performs other duties as needed, such as entering orders, consulting with customers, assist production etc.

Skills

Customer service

Communication skills

Time management

Organizational skills

Math skills

Work under pressure

MS Office

Education

College diploma or equivalent

Tools

Microsoft Office

Job description

FASTSIGNS Parker/Castle Rock in Surrey, BC is seeking a Sales Administrator/Receptionist who will be the first point of contact for customers. You will handle phones, manage documentation, support sales and production teams, and help drive accurate estimates and timely orders.

The ideal candidate has 3+ years in retail or inside sales with superb customer service, strong communication, computer skills (MS Office), and excellent math and organizational abilities.