Sales & Merchandising Account Manager (Ecommerce)

DELMAR JEWELERS; Montreal (administrative region); On-site; CAD 48,000 - 68,000; Full time

Benefits offered by this job

Two weeks paid vacation

Secondary health insurance after three

Job summary

Delmar is seeking a sharp Account Manager to own a portfolio of retail accounts, analyze sales data for trends, and pitch new product ideas. You’ll guide items through their life cycle and ensure client interactions reflect the quality Delmar partners expect.

You’ll thrive if you have merchandising or product management experience, strong data skills, excellent Excel ability, and clear written and verbal communication. Travel within Canada/US is a plus.

Qualifications

• Experience in merchandising or product management.
• Strong analytical skills and comfort working with data.
• Excellent computer skills, including strong proficiency in Excel.
• Clear, confident communicator — written and verbal.
• A self-starter who thrives on multitasking and taking initiative.
• Comfortable working independently and as part of a team.
• A genuine passion for customer service.
• Willingness to travel within Canada and the U.S.
• Fluent English, spoken and written.

Responsibilities

• Own a portfolio of established retail accounts and be the trusted contact for sales performance and product strategy.
• Dig into sales data to uncover trends and opportunities and pitch new product ideas.
• Guide items through their full life cycle and ensure client interactions reflect quality.
• Receive training and apply it to drive impact in e-commerce or merchandising.

Skills

Merchandising

Product management

Data analysis

Excel proficiency

Written communication

Verbal communication

Self-starter

Team player

Customer service

Travel flexibility

Fluent English

Tools

Excel

Job description

Delmar, a family-owned e-commerce jewelry company with a track record of steady growth, is looking for a sharp, detail-driven merchandiser to help manage and grow our relationships with major U.S. retailers. If you love digging into data, spotting opportunities, and building strong client relationships — and you have an eye for beautiful jewelry — we want to hear from you.

What You'll Do

As an Account Manager, you'll own a portfolio of established retail accounts, acting as the trusted point of contact for everything from sales performance to product strategy. You'll dig into sales data to uncover trends and opportunities, pitch new product ideas, guide items through their full life cycle, and make sure every client interaction reflects the quality our partners expect. We'll give you the training and support to hit the ground running — but if you've already got experience in e-commerce or merchandising, you'll be ready to make an impact fast.

What We're Looking For

• Experience in merchandising or product management
• Strong analytical skills and comfort working with data
• Excellent computer skills, including strong proficiency in Excel
• Clear, confident communicator — written and verbal
• A self-starter who thrives on multitasking and taking initiative
• Comfortable working independently and as part of a team
• A genuine passion for customer service
• Willingness to travel within Canada and the U.S.
• Fluent English, spoken and written

Nice to Have

• Experience in e-commerce
• Familiarity with the jewelry industry

Schedule

Monday–Thursday, 9:00 am–6:00 pm (30-minute lunch); Fridays 9:00 am–2:00/3:00 pm depending on season. Occasional Sunday hours during holidays or peak periods.

Why Delmar

We believe our people do their best work when they're supported. That's why we offer two weeks of paid vacation, secondary health insurance after three months, and a close-knit, family-run culture where your contributions are seen and valued.