Sales Manager, Western Canada

DHL Global Forwarding; Vancouver; On-site; CAD 110,000 - 130,000; Full time

Job summary

DHL Global Forwarding is seeking a Sales Manager for Western Canada to lead a team of Business Development Specialists and drive revenue targets. The role focuses on building strong customer relationships, developing sales strategies, and expanding DHL's market presence across air, ocean, and ground forwarding solutions.

You will oversee key accounts, collaborate with marketing and operations, and leverage CRM tools to monitor performance.

Qualifications

• 8–10 years in sales, including leadership roles
• Experience in logistics or forwarding industry
• Strong communication and negotiation skills

Responsibilities

• Lead, mentor, and develop a field sales team to achieve targets
• Develop and execute sales strategies to increase market share and revenue
• Build and maintain relationships with key customers and stakeholders
• Identify and pursue new business opportunities and present proposals
• Monitor sales performance metrics and ensure compliance with policies
• Collaborate with Marketing, Operations, and Customer Service for cohesive engagement
• Gather market and customer insights to adjust strategies
• Motivate the team to generate leads and exceed forecasts

Skills

Leadership

Team management

Sales strategy

CRM software

Negotiation

Account management

Analytical thinking

Tools

CRM software

Sales analytics tools

Job description

DHL Global Forwarding (DGF) is a leader in managing the flow of goods and information across global supply chains, utilizing air, ocean, and ground transportation, customs brokerage services, and dedicated warehousing and distribution centers. As part of Deutsche Post DHL, the world's leading logistics provider with operations in over 220 countries, we are committed to excellence and growth.

Join our team as a Sales Manager, Western Canada at DHL Group! In this pivotal role, you will lead a team of Business Development Specialists, driving sales strategies, and achieving revenue targets. This role is pivotal in positioning DGF as a leader in the logistics and forwarding industry by developing strong customer relationships and delivering exceptional service.

Key Responsibilities

• Leadership and Team Management: Lead, mentor, and develop a team of field sales specialists to achieve individual and team sales goals. Foster a high-performance culture focused on customer satisfaction and continuous improvement. Conduct regular performance reviews, provide feedback, and implement development plans for team members.
• Sales Strategy and Planning: Develop and execute comprehensive sales strategies to increase market share and achieve revenue targets. Analyze market trends, customer needs, and competitive landscape to identify growth opportunities. Collaborate with senior management to set sales targets and develop action plans.
• Customer Relationship Management: Build and maintain strong relationships with key customers and stakeholders. Ensure high levels of customer satisfaction and retention through effective account management. Address customer issues and resolve problems promptly. Account ownership for 2–3 key accounts.
• Business Development: Identify and pursue new business opportunities to expand DHL's market presence. Develop and present proposals and negotiate contracts with potential clients. Participate in industry events, trade shows, and networking opportunities.
• Sales Operations: Monitor and report on sales performance metrics. Ensure compliance with company policies, procedures, and ethical standards. Utilize CRM tools and other sales technologies to manage customer information and track sales activities.
• Collaboration and Communication: Work closely with Marketing, Operations, and Customer Service to ensure a cohesive approach to customer engagement. Communicate effectively with team members, senior management, and stakeholders.
• Market and Customer Insight: Gather up-to-date customer and market information. Use market insights to adjust strategies and ensure competitive positioning.
• Performance Management: Motivate the team to generate leads, build client relationships, develop customer solutions, and measure performance regularly. Ensure the team hits or exceeds forecasts.

Requirements

• Minimum of 8–10 years of experience in sales, with at least 2 years in a leadership role within the logistics or forwarding industry
• Good understanding of market challenges and opportunities in the forwarding industry (air, ocean, customs, warehousing, distribution)
• Strong leadership and team management skills
• Excellent communication, negotiation, and interpersonal skills
• Strategic thinker with strong analytical and problem-solving abilities
• Ability to identify customer needs and build long-term relationships
• Proficiency in CRM software and sales analytics tools
• Flexible and adaptable to a changing environment

Compensation

Salary Range: CAD $110,000–$130,000 base salary + Bonus + Full Benefits.

Minimum 8–10 years of sales experience with at least 2 years in a leadership role within the logistics or forwarding industry. Strong knowledge of air, ocean, customs, warehousing, and distribution products. Proficiency in CRM software and sales analytics tools.