Sales Manager | Lease Up

VIVA Retirement Communities; Toronto; On-site; CAD 60,000 - 100,000; Full time

Job summary

Join a forward-thinking company dedicated to enhancing the lives of seniors in a vibrant community. As a Sales Manager, you will play a pivotal role in connecting with families, guiding them through the decision-making process, and ensuring exceptional customer service. Your leadership and organizational skills will contribute to achieving occupancy goals and fostering a positive environment. This role offers the chance to make a meaningful impact while working in a supportive team that values creativity and innovation. If you're ready to make a difference, this is the opportunity for you!

Qualifications

• Experience in retirement living, healthcare, or hospitality preferred.
• Strong organizational and communication skills are essential.

Responsibilities

• Engage in relationship-selling with prospects and families.
• Develop a network of local referral sources.
• Conduct tours and provide community information.

Skills

Sales Presentation Skills

Customer Service Orientation

Leadership Qualities

Organizational Skills

Communication Skills

Education

Postsecondary Education in Business

Tools

Microsoft Office

Customer Relations Management Software

Job description

Find your opportunity to Make Today Great!

If creativity, innovation, service, and a chance to make a real difference in people's lives are important to you, we want you on our team. Please see below for current job opportunities. While we thank all respondents, only those under consideration will be contacted.

Sales Manager | Lease Up

V!VA Retirement Communities Leaside Opening in 2026!

V!VA is looking for a second Sales Manager with Lease Up experience to add to our growing team!

Do you have a cheerful, helpful, collaborative, and happy disposition?

Join a company that believes in Making Today Great!

Work at V!VA's Premiere Retirement Community Located in Leaside, Toronto, Ontario

Be a part of a team that shares a passion for making a positive impact in the lives of our Community Members

You.

You are not looking for a job. You are looking to contribute to something greater. It isn't just about working from 9 to 5, day in and day out. Rather, you thrive on the opportunity to make a real difference in people's lives. This is reflected in your commitment to connecting with people, finding solutions, and delivering results. As a true self-starter, you take pride and ownership in what you do. Most importantly, you're a great leader and understand the value of teamwork.

Us.

What do you get when a team of experienced industry professionals combine their passion and decide it is time to raise the bar in the retirement living industry? You get V!VA Retirement Communities. At V!VA, we aren’t about grand statements or lofty ideals. We are a group of Canadians committed to bringing the right mix of people together to inspire each other and deliver the highest standards of customer service and performance in the retirement industry. At V!VA, we put people first. We are looking for just the right person who shares V!VA’s mission – Making Today Great!

The Career.

The Sales Manager or Community Relations Manager (CRM) reports to the Community Director, working closely with the management team and V!VA's Head Office team to develop and execute plans to successfully meet sales goals and occupancy targets. This includes initiating and following up on sales leads, acting as V!VA's ambassador to the surrounding community, facilitating tours, conducting competitor analysis, and working as a positive and contributing member of the V!VA team.

Key Responsibilities:

1. Engage in the prospect-centered relationship-selling process with each prospect and their family.
2. Develop and manage a network of local referral sources.
3. Set appointments with interested prospects/families via phone and email and conduct tours.
4. Provide information on the retirement community to the general public, including prospects and community organizations.
5. Coordinate outreach events such as tradeshows, special events, community seminars, and charitable associations.
6. Regularly review the database to identify leads, follow up on leads from all sources, and create sales strategies for prospective residents and families.
7. Track referrals and follow up according to an established V!VA sales approach.
8. Maintain updated records of sales and community relations/organization activities through V!VA's customer relations management software.
9. Manage a budget in accordance with the Community Outreach and Sales Plan.
10. Monitor market competition and conditions within the territory, and prepare/distribute competitor analysis.
11. Contribute local insights for strategic planning of all marketing and leasing initiatives.
12. Assist the Community Directors and Sales teams in identifying competitive challenges.
13. Build personal relationships to assist prospects through their decision-making process.
14. Establish and ensure timely, open, and effective communication with all team members, community members, and family members, ensuring all expectations are met or exceeded.
15. Assist in developing and implementing the annual marketing budget and management plan, ensuring excellent public relations and customer service while achieving occupancy goals.
16. Ensure the physical retirement community is properly maintained, clean, safe, and presentable at all times.
17. Participate in all scheduled in-service training and education programs.
18. Perform other duties as assigned.

Qualifications:

• Preference for candidates with experience in retirement living, healthcare, real estate, pharmaceutical, or hospitality industries. Proven success in achieving/exceeding targets, such as increasing occupancy, is preferred.
• Experience and knowledge of Retirement Communities in Vaughan and surrounding areas.
• Postsecondary education, preferably in a business-related field, is an asset.
• Interest in working in a highly customer-service-oriented environment and making a difference in seniors' lives.
• Confident, results-oriented, self-starter with initiative and leadership qualities.
• Strong organizational skills.
• Excellent sales presentation skills and ability to close sales.
• Outstanding oral communication and presentation skills.
• Enthusiastic leader who fosters a positive environment and is committed to customer satisfaction.
• Flexible to work changing hours, including weekends and some evenings.
• Must have access to a vehicle, hold a clean Class G driver license, and be able to drive as required.
• Proficient in Microsoft Office, with strong Excel skills.

V!VA Retirement Communities welcomes and encourages applications from people with disabilities. Accommodations are available upon request during the selection process.

Successful applicants will be required to show proof of eligibility to work in Canada for the next 6 months.

As part of our commitment to community well-being, all new team members must be vaccinated for COVID-19, with accommodations available for those with religious or medical reasons, in accordance with legal obligations.