Sales Manager (Calgary South)

Trail Appliances; Calgary; On-site; CAD 60,000 - 90,000; Full time

Benefits offered by this job

Health & dental benefits

Personal care days

Statutory holidays off

Employee & family assistance program

Staff incentives and rewards

Employee discounts

Job summary

Trail Appliances in Calgary seeks a Sales Manager to lead the sales department, drive key initiatives, and deliver exceptional customer experiences. You will report to the Director of Sales and guide a team toward ambitious performance goals, optimizing customer flow and sales strategies.

This full-time role emphasizes mentorship, collaboration, and continual growth within a values-driven culture. You will partner with catalog teams, manage promotions, and ensure timely, friendly service that

Qualifications

• Proven excellence in customer service.
• Demonstrated ability to lead and collaborate in a team.
• Strong problem-solving skills with urgency and attention to detail.
• Proficiency in using intermediate computer skills and relevant software.
• Previous sales management experience is an asset but not required.

Responsibilities

• Mentor, train, and develop the sales team through structured programs, one-on-one meetings, and regular performance reviews.
• Drive customer engagement and ensure a welcoming environment by optimizing customer flow.
• Provide guidance to the sales team, identify opportunities, and coordinate promotions with catalog team.
• Improve customer relations by resolving issues related to all facets of business operations.
• Oversee operations to ensure timely greetings and service.

Skills

Customer service

Leadership

Communication

Problem solving

Computer skills

Job description

Who we are:

At Trail Appliances, we are committed to providing our customers with unparalleled customer service, competitive pricing, and expert advice. We pride ourselves on our strong family values and collaborative work culture that values respect, integrity, diversity, passion, and laughter. These values have helped us build a reputation as an industry leader.

The position:

As a Sales Manager, you will play a key role in driving the success of our sales department. Reporting to the Director of Sales, you will lead your team in delivering exceptional customer experiences, implementing innovative sales strategies, and achieving ambitious performance goals. Join us and be part of a company where your leadership and dedication will contribute directly to our mission of creating a welcoming and rewarding shopping experience for every customer.

What we offer:

We offer excellent training, competitive benefits, and the support you need to succeed, including mentorship and ongoing growth opportunities. We provide:

• Health & dental benefits
• Personal care days
• Statutory holidays off
• Employee & family assistance program
• Staff incentives and rewards
• Employee discounts

What you’ll be doing:

• Customer Engagement: Ensure a welcoming environment by optimizing customer flow, promptly addressing their needs, and collaborating with Sales Consultants to enhance the shopping experience.
• Customer Relations: Resolve customer issues related to all facets of business operations
• Sales Performance: Provide guidance to the sales team, identify opportunities, and implement strategies to maximize profitability while coordinating promotional efforts with the catalog team.
• Team Leadership: Mentor, train, and develop the sales team through structured programs, one-on-one meetings, and regular performance reviews to foster excellence and continuous growth.
• Operational Oversight: Ensuring customers are greeted and served in a timely manner

What you need to be successful:

• Proven excellence in customer service and strong communication skills.
• Demonstrated ability to lead and collaborate effectively in a team environment.
• Strong problem-solving skills with a sense of urgency and attention to detail.
• Proficiency in using intermediate computer skills and relevant software applications.
• Previous sales management experience is an asset but not required.

Availability:

This is a full-time position and will require you to be available:

Monday to Sunday from 10:00am to 6:00pm

What to expect from us:

• Application review: Once you apply, our team will review your application and let you know whether you will be moving forward.
• One-way video interview: If selected, you’ll be invited to complete a short one-way video interview at your convenience.
• In-person interview: Successful candidates will be invited to a second interview with our team.
• Final decision: We’ll make a final decision and give you a call to let you know the outcome.

We value diverse perspectives and are committed to creating an inclusive workplace.