Sales Manager (Calgary South)

Trail Appliances AB/SK; Calgary; On-site; CAD 70,000 - 100,000; Full time

Benefits offered by this job

Health & dental benefits

Personal care days

Statutory holidays off

Employee & family assistance program

Staff incentives and rewards

Employee discounts

Job summary

Trail Appliances AB/SK is seeking a dedicated Sales Manager in Calgary to lead our sales team and drive exceptional customer experiences. Reporting to the Director of Sales, you will implement innovative strategies, mentor staff, and push for ambitious performance goals to support our mission of providing a welcoming and rewarding shopping experience for every customer.

The role emphasizes leadership, strong communication, and collaboration with cross-functional teams, with full-time hours and a

Qualifications

• Demonstrated excellence in customer service and communication.
• Ability to lead and collaborate effectively in a team.
• Strong problem-solving skills with urgency and attention to detail.

Responsibilities

• Customer Engagement: create a welcoming environment and optimize customer flow.
• Customer Relations: resolve issues across business operations.
• Sales Performance: guide the sales team, identify opportunities, and coordinate promotions.
• Team Leadership: mentor and develop the sales team with regular feedback.
• Operational Oversight: ensure customers are greeted and served promptly.

Skills

Leadership

Customer service

Communication

Team collaboration

Problem solving

Job description

Who we are:

At Trail Appliances, we are committed to providing our customers with unparalleled customer service, competitive pricing, and expert advice. We pride ourselves on our strong family values and collaborative work culture that values respect, integrity, diversity, passion, and laughter. These values have helped us build a reputation as an industry leader.

The position:

As a Sales Manager, you will play a key role in driving the success of our sales department. Reporting to the Director of Sales, you will lead your team in delivering exceptional customer experiences, implementing innovative sales strategies, and achieving ambitious performance goals. Join us and be part of a company where your leadership and dedication will contribute directly to our mission of creating a welcoming and rewarding shopping experience for every customer.

What we offer:

We offer excellent training, competitive benefits, and the support you need to succeed, including mentorship and ongoing growth opportunities. We provide:

• Health & dental benefits
• Personal care days
• Statutory holidays off
• Employee & family assistance program
• Staff incentives and rewards
• Employee discounts

What you’ll be doing:

• Customer Engagement: Ensure a welcoming environment by optimizing customer flow, promptly addressing their needs, and collaborating with Sales Consultants to enhance the shopping experience.
• Customer Relations: Resolve customer issues related to all facets of business operations
• Sales Performance: Provide guidance to the sales team, identify opportunities, and implement strategies to maximize profitability while coordinating promotional efforts with the catalog team.
• Team Leadership: Mentor, train, and develop the sales team through structured programs, one-on-one meetings, and regular performance reviews to foster excellence and continuous growth.
• Operational Oversight: Ensuring customers are greeted and served in a timely manner

What you need to be successful:

• Proven excellence in customer service and strong communication skills.
• Demonstrated ability to lead and collaborate effectively in a team environment.
• Strong problem-solving skills with a sense of urgency and attention to detail.
• Proficiency in using intermediate computer skills and relevant software applications.
• Previous sales management experience is an asset but not required.

Availability:

This is a full-time position and will require you to be available:

Monday to Sunday from 10:00am to 6:00pm

What to expect from us:

• Application review: Once you apply, our team will review your application and let you know whether you will be moving forward.
• One-way video interview: If selected, you’ll be invited to complete a short one-way video interview at your convenience.
• In-person interview: Successful candidates will be invited to a second interview with our team.
• Final decision: We’ll make a final decision and give you a call to let you know the outcome.

We value diverse perspectives and are committed to creating an inclusive workplace.