Sales Manager

Hermès Paris; Toronto; On-site; CAD 100,000 - 130,000; Full time

Benefits offered by this job

Medical

Dental

Long-term disability

Life insurance

AD&D

Retirement plan

Job summary

Hermès Canada in Toronto is seeking an experienced Sales Manager to lead the Sales and Customer Experience, drive store sales, and coach the team to deliver exceptional client service aligned with the Hermès brand. Reporting to the Store Director, you will motivate staff, plan and coordinate store activities to exceed targets.

Key responsibilities include floor leadership, staff development, onboarding new hires, promoting client relationships, and ensuring policies and brand standards are

Qualifications

• At least 5-10 years of retail management experience.
• Demonstrated ability to provide exceptional customer service with a strong record of superior sales results.
• Recognized ability to manage, coach and develop employees.
• Humble, hands on and lead by example leader.
• Excellent communication with strong business partnering across parts of the company.
• Professional, team player, positive and open to new ideas.
• Open availability to meet the needs of the business.

Responsibilities

• Actively present on the floor to directly drive store sales and exceptional customer experience.
• Coaching sales team members both 'in the moment' as well as monthly formal sales and performance feedback to ensure continuous results, standards and development of team members.
• Train and motivates the team, create a sense of team spirit, creating a positive environment within which sales objectives are achieved and a high-quality service is delivered.
• Act as a role model during selling interactions.
• Ensure a welcoming environment in line with company standards.
• Create and present daily briefs to the associate team, ensuring open communication, continuous learning and motivation.
• Attract, develop and retain clients for the boutique.
• Act as an ambassador of Hermès, demonstrating excellence in all interactions.
• Handle difficult customer interactions while maintaining brand values and confidentiality.
• Ensure compliance with policies and procedures.
• Assist team members in the selling process and any other sales floor operation.
• Plan and coordinate sales floor coverage to ensure associate presence in all areas of the store for customer service and loss prevention.
• Recruit sales associates and organize their onboarding and integration to the team.
• Partner with the Operations team and Store Leadership to ensure all Hermès guidelines, standards and objectives are exceeded.

Skills

Retail management

Customer service

Leadership

Communication

Team coaching

Store operations

Job description

Herm\u00e8s Canada

A creator, artisan and seller of high-quality objects since 1837, Herm\u00e8s is an independent, family-owned French house that employs nearly 27,000 people worldwide. Driven by its permanent entrepreneurial spirit and consistently high standards, Herm\u00e8s cultivates the freedom and autonomy of each individual through responsible management. The company perpetuates the transmission of exceptional know-how through strong territorial anchoring that respects people and resources. Sixteen artisanal m\u00e9tiers feed the creativity of the house, whose collections are presented around the world.

Herm\u00e8s Canada has had a presence in Canada since 1987 and has over 150 employees, across four stores, located in: Toronto, Montr\u00e9al, Vancouver, and Calgary, as well as our e-commerce activity, and corporate office. Family is at the heart of Herm\u00e8s. At Herm\u00e8s Canada, we are committed to being a Maison for All, a home where we make efforts to generate, support and advance the values of diversity and inclusion, both within our own walls and in the wider world. We look to create a diverse workforce of talented and unique individuals with different backgrounds, skillsets and worldviews that will enrich our family. We support our individual team members\u2019 personal and professional success through a culture that values equality, individuality, and fairness and through an environment where individuals can thrive and feel comfortable being their authentic selves.

Main Accountabilities

Reporting to the Store Director, the Sales Manager will help the store achieve sales goals and lead the Sales and Customer Experience in the Store by ensuring the excellence of client service, motivating and supporting the sales team to achieve sales targets and manage their development:

• Actively present on the floor to directly drive store sales and exceptional customer experience.


• Coaching sales team members both "in the moment" as well as monthly formal sales and performance feedback to ensure continuous results, standards and development of team members.


• Train and motivates the team, create a sense of team spirit, creating a positive environment within which sales objectives are achieved and a high-quality service is delivered.


• Act as a role model during selling interactions.


• Ensure a welcoming environment in line with company standards.


• Create and present daily briefs to the associate team, ensuring open communication, continuous learning and motivation.


• Attract, develop and retain clients for the boutique.


• Act as an ambassador of Herm\u00e8s, demonstrating excellence in all interactions.


• Handle difficult customer interactions while maintaining brand values and confidentiality.


• Ensure compliance with policies and procedures.


• Assist team members in the selling process and any other sales floor operation.


• Plan and coordinate sales floor coverage to ensure associate presence in all areas of the store for customer service and loss prevention.


• Recruit sales associates and organize their onboarding and integration to the team.


• Partner with the Operations team and Store Leadership to ensure all Herm\u00e8s guidelines, standards and objectives are exceeded.

Key Skills and Experience

• At least 5-10 years of retail management experience.


• Demonstrated ability to provide exceptional customer service with a strong record of superior sales results.


• Recognized ability to manage, coach and develop employees.


• Humble, hands on and lead by example leader.


• Excellent communication with strong business partnering across parts of the company.


• Professional, team player, positive and open to new ideas.


• Open availability to meet the needs of the business.

COMPENSATION

• The anticipated total annual compensation range (inclusive of any applicable base salary, bonuses, and other incentives) for this position is $100,000 – $130,000. For final offers, we take into consideration factors such as experience, skills, responsibilities of the position, and internal equity.


• Comprehensive benefits package including medical, dental, long-term disability, life insurance, AD\&D, and company group retirement saving plan.

VACANCY STATUS

• This position is for an existing vacancy