Sales Lead & Team Coach

The SWATCH Group; Toronto, Edmonton; On-site; CAD 22,000 - 31,000; Full time

Benefits offered by this job

Health benefits

RRSP matching

Store discount

Life insurance

Job summary

The Swatch Group in Toronto is seeking a Swatch Sales Lead who will report to the Store Manager and assist in day-to-day operations while focusing on sales initiatives. You will coach sales associates to achieve performance goals and embody Swatch Core Competencies: Customer Focus, Drive for Results, Build Effective Teams and Relationships, Creativity and Problem-Solving, and Humility and Integrity.

Starting base pay of $19.00 per hour plus monthly performance bonus.

Qualifications

• Experience leading a retail sales team.
• Strong customer service and sales skills.
• Ability to coach and develop staff.

Responsibilities

• Customer Service & Sales Generation: Lead by example in delivering excellent customer service, set sales targets, coach the team to meet these targets, and ensure product knowledge is up to par.
• Operations: Manage daily operations, schedule staff efficiently, control payroll, adhere to inventory control processes, and ensure all reporting is accurate and timely.
• Personnel Management: Oversee recruitment, training, and disciplinary processes to ensure a high-performing team, promote a positive work environment, and manage performance evaluations and development plans.
• Visual Merchandising: Execute merchandise launches in line with company standards and maintain store presentation.
• Compliance: Maintain safety standards, act as a policy and procedure role model.

Skills

Customer service

Sales coaching

Team leadership

Product knowledge

Communication

Tools

POS system

Job description

The Swatch Group in Toronto is seeking a Swatch Sales Lead who will report to the Store Manager and assist in day-to-day operations while focusing on sales initiatives. You will coach sales associates to achieve performance goals and embody Swatch Core Competencies: Customer Focus, Drive for Results, Build Effective Teams and Relationships, Creativity and Problem-Solving, and Humility and Integrity.

Starting base pay of $19.00 per hour plus monthly performance bonus.