Sales Effectiveness Operations and Business Analyst, HealthCare

Reckitt; Ottawa; On-site; CAD 70,000 - 90,000; Full time

Job summary

Reckitt is seeking a Healthcare Sales Effectiveness Operations and Business Analyst to operationalize strategies enhancing healthcare sales effectiveness. This role requires budget management, system enhancements, and collaboration with analytics to improve sales operations. Ideal candidates will possess a Business Administration degree, with a minimum of 3 years in sales support, and be proficient in CRM systems. We foster diversity and inclusion, offering comprehensive benefits and a performance-driven culture.

Benefits

Parental benefits

Mental health programs

Life insurance

Global share plans

Short-term incentives

Qualifications

• Minimum 3 years’ experience in sales support or application support.
• Proficient in using spreadsheets, data retrieval, and presentation tools.
• Bilingual in English; French knowledge is a strong asset.

Responsibilities

• Owns SFE processes and performance reporting to enhance sales effectiveness.
• Develop dashboards to monitor KPIs and ensure optimal CRM use.
• Manage forecasting and budgets for sales tools.

Skills

Data analysis

Dashboard development

System analytics

Project management

Communication

Customer journey understanding

Education

College Degree in Business Administration

Tools

LiveScience/CRM/OmniChannel systems (e.g., Veeva)

Job description

We are Reckitt, home to the world's best-loved and trusted hygiene, health, and nutrition brands. Our purpose is to protect, heal, and nurture in the relentless pursuit of a cleaner, healthier world. Join our global team united by this purpose.

About the role

As a Healthcare Sales Effectiveness Operations and Business Analyst at Reckitt, you will have the opportunity to succeed by operationalizing healthcare sales strategies to enhance Mead Johnson healthcare sales (HCS) effectiveness. Your responsibilities include creating the HCS planning cycle, developing dashboards to monitor KPIs, and ensuring optimal use of CRM platforms and resources through an OmniChannel approach.

Key Responsibilities

1. Leads Operations to Drive Success:
   • Owns SFE processes, performance reporting, and dashboard monitoring to identify actions for improvement.
   • Manage system enhancements, call plan deployment, budgeting, and data governance.
   • Ensure compliance and timely delivery.
   • Develop call plan processes based on customer journey and brand priorities.
2. Medical Marketing/Customer Strategy Implementation:
   • Deploy marketing strategies into CRM systems for field sales execution.
   • Translate customer and patient needs into tactical execution.
   • Use insights to drive brand priorities and measure salesforce ROI.
3. Collaboration with Insights and Analytics:
   • Support automation initiatives for performance reporting.
   • Improve system efficiency and align efforts with business goals.
4. Operational Activities and System Improvements:
   • Translate activities into actionable steps and identify system update needs.
   • Recommend improvements for data reporting and sales effectiveness.
5. Sampling Forecasting, Budgeting, and Tool Management:
   • Manage forecasting and budgets for sales tools.
6. Resource Utilization and Productivity:
   • Drive resource efficiency and productivity initiatives.
7. Team Development and Industry Insights:
   • Set challenging goals and foster a positive environment.
   • Stay current with industry trends and digital adoption.
8. Project and Stakeholder Management:
   • Review projects, identify improvements, and develop plans.
   • Build strong relationships with stakeholders across functions.

Qualifications

• College Degree in Business Administration or related field.
• Minimum 3 years’ experience in sales support or application support.
• Experience with LiveScience/CRM/OmniChannel systems (e.g., Veeva).
• Experience developing dashboards and sales effectiveness processes.
• Experience in healthcare or sales/marketing environment.
• English required; French is a strong asset.
• Note: Currently not sponsoring visas or considering international movement.

Skills for Success

• Data analysis, dashboard development, and system analytics skills.
• Strong proficiency with spreadsheets, data retrieval, and presentation tools.
• Understanding of customer journey, segmentation, and medical marketing channels.
• Knowledge of P&L, ROI, and revenue growth planning.
• Project management skills and process understanding.
• Excellent communication and storytelling abilities.
• Self-motivated, independent, with good judgment.
• Ability to manage multiple priorities with flexibility and patience.
• Strong work ethics and ability to work in regulated environments.
• Experience with remote and in-office work environments.

What We Offer

We support diversity and inclusion, investing in your wellbeing through parental benefits, mental health programs, life insurance, and more. We offer global share plans, short-term incentives, and a pay-for-performance culture. We believe in hiring potential and are committed to equal opportunity employment.