Sales Development Representative

TouchBistro; Toronto; Hybrid; CAD 45,000 - 65,000; Full time

Job summary

TouchBistro is seeking a passionate Sales Development Representative in Toronto who will focus on promoting their restaurant management solutions. This role emphasizes lead generation through high-volume outreach and developing essential sales skills from day one. Join a vibrant team committed to success in the SaaS industry.

Benefits

Generous Time Off Program

Health, Dental, and Vision Benefits

Flexible Health and Wellness Plan

Parental Leave & top up

Employee Assistance Program

Professional Development

Volunteer Program

Monthly Lunches

Qualifications

• 1+ years of experience in a customer service role.
• Track record of self-improvement and exceeding targets.
• Comfortable in a hybrid work environment.

Responsibilities

• Prospect and qualify leads through high volume outreach.
• Conduct 100-200 dials per day via phone.
• Ensure sales activities are recorded in Salesforce.

Skills

Sales

Customer Service

Self-improvement

Motivation

Competitive Spirit

Education

University or College degree

Tools

Salesforce

Job description

TouchBistro is looking for a Sales Development Representative to join our Sales team in Toronto! Reporting to the Manager, Sales Development, you will promote TouchBistro and generate relationships with restaurant owners and operators through prospecting and qualifying leads through warm outreach via phone, email and text.

Joining TouchBistro as a Sales Development Representative we are committed to providing you with a concrete foundation to develop your sales skills starting from day 1, kicking it all off with our Sales Bootcamp! You will have continuous learning opportunities through weekly 1:1 and coaching sessions with leadership to help you excel. We value hard work; consistent top performers will have opportunities to pursue growth within the Sales organization.

What You'll Do

• Prospect and qualify warm leads from customer inquiries and demand generation marketing sources
• Contact and qualify prospects through a high volume of cold calls, emails, text messages and social media outreach to connect with prospective restaurant owners and operators
• Conduct high volume outreach of 100-200 dials per day via phone
• Prioritize and organize lead pipeline for maximum efficiency on a daily basis
• Ensure all sales activities are accurately recorded and tracked in Salesforce
• Understand and leverage product features, our Partners, Marketing, and others to ensure targets are met on a monthly basis
• Work as a team to deliver the best customer experience at all times

What You Bring

Required:

• You have 1+ year(s) of experience in a customer service role
• You have a track record of self-improvement, upward growth, and top performance with KPIs or quotas
• You are passionate about sales, the restaurant industry, SaaS and technology
• You are competitive, coachable, and motivated to exceed targets
• You are comfortable working in a hybrid environment, coming into our Toronto office 3 days a week—Tuesday, Wednesday, and Thursday

Nice To Haves:

• You have a University or College degree
• You have Salesforce and/or Point of Sale experience
• You are bilingual Spanish/English

What We Offer

At TouchBistro, we are a diverse group of restaurant-obsessed, tech-loving people brought together by a mission to support the passion and success of restaurateurs. You can feel confident joining a fun, vibrant, and rapidly growing environment. You will be working alongside driven individuals who are passionate, innovative, accountable, collaborative, and respectful.

The Perks:

• Generous Time Off Program
• Health, Dental, and Vision Benefits
• Flexible Health and Wellness Plan
• Parental Leave & top up
• Employee Assistance Program
• Professional Development
• Volunteer Program
• Monthly Lunches

About Us

TouchBistro is an all-in-one Point-of-Sale and restaurant management system that makes running a restaurant easier. We have powered more than 29,000 restaurants around the world, and w e know that while passion is plenty in the restaurant industry, time and money usually aren’t. Providing the most essential front of house, back of house and customer engagement solutions on one easy-to-use platform, TouchBistro helps restaurateurs streamline and simplify their operations, increase sales, drive revenue, and deliver a stellar guest experience.

TouchBistro believes in fostering an inclusive workplace where all individuals have an opportunity to succeed. Requests for accommodation due to a disability can be made at any stage of the recruitment process.