Sales Development Representative

TP Canada; Toronto; On-site; CAD 50,000 - 70,000; Full time

Benefits offered by this job

Competitive salary with incentive programs

Paid training and nesting period

Medical and dental benefits

Employee family assistance programs

Job summary

TP Canada is seeking a dedicated Customer Success representative to assist Pinterest customers with their advertising and branding goals. Responsibilities include managing customer interactions and driving sales opportunities through effective communication.

Ideal candidates have at least 2 years of customer-facing experience, strong analytical skills, and proficiency in Salesforce. The position offers a competitive salary, paid training, and a structured career path.

Qualifications

• Minimum of 2 years in a target-driven customer-facing role.
• Proven analytical skills for business problem-solving.
• Demonstrated ability to train advertisers on campaign management.

Responsibilities

• Assist customers with advertising goals and schedule meetings.
• Manage customer journey from contact to appointment booking.
• Execute sales motions to generate new revenue.

Skills

Customer-facing experience

Analytical problem-solving

Training and educating advertisers

Overcoming customer objections

Proficiency in Microsoft Office

Salesforce or CRM systems

Achieving quarterly goals

Tools

Salesforce

G-suite

Job description

Key Responsibilities and Accountabilities

• Speak with Pinterest customers by phone or video, helping them articulate advertising and branding goals; schedule meetings with advertising consultants.
• Email Pinterest customers who cannot be reached by phone, assist with goals and arrange meetings with advertising consultants.
• Manage time and prioritize work using Salesforce, keeping information up to date and creating sales opportunities for Partner Management colleagues.
• Collaborate with program lead/manager to identify process improvements for lead handling, customer experience, and increase number of meetings booked.
• Manage the customer journey from initial contact through booking appointments with Partner Managers.
• Execute outbound sales motions to generate incremental net new revenue for the client, building strong relationships with advertisers derived from outbound lead data.
• Proactively identify key business contacts in potential Advertising Partner organizations, initiate the sales process, and outreach using creative seasonal strategies via email, phone, or social messaging.
• Create sales opportunities in Salesforce and work with program lead to improve lead quantity, quality, and conversion speed.
• Deliver agreed KPIs and act as a senior point of contact, providing escalations and support for new joiners in the team.
• Develop career profile and skillset, preparing for potential transition to Partner or Account Manager roles.

Qualifications

• At least 2 years of target‑driven, customer‑facing experience.
• Proven analytical approach to solve business problems.
• Demonstrated ability to train and educate advertisers on campaign creation and optimization.
• Strong skills in overcoming customer objections by crafting compelling marketing plans using Pinterest’s platform.
• Proficiency with Microsoft Office, G‑suite, and presentation tools.
• Experience using Salesforce or other CRM systems.
• Track record of achieving quarterly goals in a KPI‑driven environment.

Benefits & Perks

• Competitive salary with incentive programs.
• Paid training and nesting period (5weeks) plus ticketing period (4weeks) and 2weeks of annual leave.
• Medical and dental benefits, employee family assistance programs, and rewards & recognition programs.
• Established career path with self‑assessments, virtual training, and guided curriculum for vertical and horizontal growth.

Schedule

Fixed schedule Monday to Friday, 9hr shift from9AM to6PM (EST). Scheduled on‑site training: 3–4 weeks, 9AM‑6PM EST.

Equal Opportunity Statement

Teleperformance is an Equal Opportunity Employer. We welcome and encourage applications from people with disabilities and are committed to accommodating them throughout the selection process.