Sales Coordinator

Carl Zeiss SMT; Toronto; Hybrid; CAD 56,000 - 70,000; Full time

Benefits offered by this job

Medical

Vision

Dental

RPP

Employee Assistance Program

Paid time off

Job summary

Carl Zeiss SMT is seeking a Sales Coordinator in Toronto for a hybrid role. You will process customer sales orders and support the field sales team by handling inquiries about inventory, lead times, and logistics.

You will coordinate between Customers, Sales Reps, Factories and Logistics to ensure orders are executed smoothly, monitor orders, and maintain CRM data accuracy. This role emphasizes strong communication and organizational skills.

Qualifications

• Must have prior customer service experience, preferably in a technical environment.
• Excellent verbal and written communication skills.
• Highly organized with ability to prioritize and manage time effectively.
• Proficiency in MS Office applications (Word, Excel, PowerPoint).
• Experience with SAP is a plus.

Responsibilities

• Promptly answer incoming customer and internal inquiries by phone or email.
• Convert CRM quotations into sales orders with factories.
• Act as liaison between customers, sales reps, factories and logistics to ensure order success.
• Monitor open orders and provide timely updates until closure.
• Coordinate with Master Data to ensure CRM data accuracy.
• Help manage inventory to support sales initiatives and demonstrations.

Skills

Excellent communication

Organized

Time management

Interpersonal skills

French communication (optional)

Education

Business degree or diploma

Tools

MS Office

SAP

Job description

About Us:

How many companies can say they've been in business for over 180 years?

Here at ZEISS, we certainly can! As the pioneers of science, ZEISS handles the everchanging environments in a fast-paced world, meeting it with cutting edge technologies and continuous advancements. ZEISS believes that innovation and technology are the key to a sustainable future and solutions for global change. We have a diverse range of portfolios throughout the ZEISS family in segments like Industrial Quality & Research, Medical Technology, Consumer Markets and Semiconductor Manufacturing Technology. We are a global company with over 46,000 employees and have over 4,000 in the US and Canada alone! Make a difference, come join the team!

Location: This is a hybrid role that is located at our office in Toronto.

What's the role?

The Sales Coordinator processes customer sales orders. Additionally, the Sales Coordinator provides invaluable support to our field sales team by managing enquiries about inventory levels, lead times, and logistics.

Sound Interesting?

Here’s what you’ll do:

• Promptly answer incoming internal and customer phone and email enquiries
• Convert CRM sales quotations prepared and submitted by our field Sales representatives into sales orders placed with our factories.
• Act as liaison between Customers / Sales Rep's / Factories / Logistics Providers to ensure successful execution of customer orders.
• Monitor open orders and provide timely communication and action until orders are closed.
• Coordinate with the Master Data team to ensure accuracy of the CRM databases.
• Help manage inventory levels to support sales initiatives and demonstration activities.
• Document sales orders and ensure compliance with SOP's.
• Participate in continuous process improvement initiatives.
• Provide back-up to the Service Coordinators as needed.
• Other duties as required.

Do you qualify?

• Previous working experience in customer service, preferably in a technical environment.
• Must have excellent verbal and written communication skills
• Must be highly organized, be able to prioritize and manage time effectively.
• Working knowledge in MS Office applications Word, Excel, Powerpoint, etc.
• Experience working in an SAP system would be preferrable.
• Solid communication and interpersonal skills.
• Must be able to work closely with other departments.
• A post-secondary diploma or degree in business would be preferrable.
• Proficiency in French communication, both written and verbal, is preferred but not required

The annual pay range for this position is $56,000 - $70,000 and is also eligible for a performance bonus.

The pay offered for this role may be influenced by factors such as job location, scope of role, qualifications, education, experience, & complexity/specialization/scarcity of talent.

Benefits

• Medical
• Vision
• Dental
• RPP
• Employee Assistance Program
• Paid time off including vacation, personal, and sick days

The list goes on!

The above is intended to describe the general content of and requirements for this job. It is not to be construed as an exhaustive statement of requirements, duties, or responsibilities. The Company reserves the right to interpret, amend, or otherwise modify, in whole or in part, any job description at any time, at its sole discretion.

Your ZEISS Recruiting Team:

Kyle Lota

As part of our recruitment process, we currently do not use Artificial Intelligence (AI) to assess applications or make hiring decisions. This job posting is for an existing vacancy.

Accommodation

ZEISS is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices.

Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs.