Sales Associate (Various Departments): Part Time - 7259 CAMBIE VANCOUVER

The Home Depot; Vancouver; On-site; CAD 30,000 - 60,000; Part time

Job summary

Join a dynamic team at a leading home improvement retailer as a Sales Associate, where you will engage with customers to understand their needs and provide tailored solutions. This role emphasizes customer satisfaction through effective communication and product knowledge across various departments. You will play a crucial part in driving sales by promoting services and educating customers about their projects. With flexible working conditions, including evenings and weekends, this position offers an exciting opportunity to develop your skills in a fast-paced retail environment. Embrace the chance to be part of a company that values teamwork and customer focus.

Qualifications

• 1-2 years of retail or trade experience preferred.
• Strong customer service and interpersonal skills are essential.

Responsibilities

• Provide fast, friendly service by assessing customer needs.
• Drive sales by discussing options and promoting services.

Skills

Interpersonal Skills

Customer Focus

Effective Communication

Education

High School Diploma or equivalent

Job description

Sales Associate (Various Departments): Part Time - 7259 CAMBIE VANCOUVER

With a career at The Home Depot, you can be yourself and also be part of something bigger.

Position Overview:
Sales Associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. Sales Associates have an emphasis on department and product knowledge, provide information on product features and are familiar with related items in order to sell an entire project. Associates in this position know how to greet, engage, and thank every customer in their department and know how to provide basic service in adjacent departments. Sales Associates are focused on customer service and finding and solving customer needs.

Key Responsibilities:

1. Ensures Customer Satisfaction
   Following Home Depot’s GET Model of customer service including Greeting, Engaging, and Thanking the customer
   Actively seek customers throughout the store and escort customers to appropriate merchandise, regardless of department
   Ask open ended questions about the customer’s projects in order to determine their needs and level of expertise
   Promote services offered such as Special Services, Tool Rental, Pro Desk, Pro Services, etc. and how to recommend them
2. Drives Sales
   Discuss available options (good, better, best) and suggest related items/services outside of department that the customer may need
   Educate customers about the whole project
   Using empowerment program when necessary to satisfy customers
   Execute daily stock maintenance: all products signed, displayed, and clean
3. Builds Skills and Knowledge
   Maintain knowledge of all products in department and adjacent departments
   Proactively seek knowledge on all products and services
4. Maintains Safety and Security
   Follows all safety policies and procedures, Loss Prevention policies and procedures

Competencies:

Communicates Effectively

Customer Focus

Skills:

Interpersonal Skills

Direct Manager/Direct Reports:
Department Supervisor

Travel Requirements:
No travel requirements

Physical Requirements:
Bending, stooping, reaching, twisting, lifting, pushing, pulling, and moving items

Hybrid Work:
Dependent

Working Conditions:
Working within a flexible schedule that may include evening and weekends
Warehouse environment that can be dusty and noisy
Doors are frequently open, causing drafts and interior temperature changes

Minimum Education:
High School Diploma or equivalent

Minimum Years of Work Experience:
1 to 2 years Retail or Trade experience an asset

Minimum Leadership Experience:
NA

Certifications:
NA

Other Requirements/Assets:
NA