Sales Associate (Various Departments): Part Time (TEMP) - 7259 CAMBIE VANCOUVER

The Home Depot; Vancouver; On-site; CAD 30,000 - 60,000; Part time

Job summary

Join a leading home improvement retailer as a Sales Associate, where your passion for customer service and product knowledge will shine. In this part-time role, you will engage with customers, understand their needs, and guide them through their projects, ensuring they have a satisfying shopping experience. You'll work in a dynamic environment, interact with a diverse range of customers, and play a crucial role in driving sales across various departments. This position offers the chance to develop your skills in a supportive atmosphere while contributing to a team dedicated to exceptional service.

Qualifications

• 1-2 years of retail or trade experience preferred.
• Strong focus on customer service and effective communication.

Responsibilities

• Provide fast, friendly service to assess customer needs.
• Drive sales by promoting related items and services.

Skills

Interpersonal Skills

Customer Service

Communication

Education

High School Diploma or equivalent

Job description

Sales Associate (Various Departments): Part Time (TEMP) - 7259 CAMBIE VANCOUVER

With a career at The Home Depot, you can be yourself and also be part of something bigger.

Position Overview:
Sales Associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. They emphasize department and product knowledge, provide information on product features, and are familiar with related items to sell entire projects. Associates know how to greet, engage, and thank every customer in their department and provide basic service in adjacent departments. They are focused on customer service and finding and solving customer needs.

Key Responsibilities:

1. Ensures Customer Satisfaction
   Following Home Depot’s GET Model of customer service including Greeting, Engaging, and Thanking the customer.
   Actively seek customers throughout the store and escort them to appropriate merchandise, regardless of department.
   Ask open-ended questions about the customer’s projects to determine their needs and level of expertise.
   Promote services offered such as Special Services, Tool Rental, Pro Desk, Pro Services, etc., and how to recommend them.
2. Drives Sales
   Discuss available options (good, better, best) and suggest related items/services outside of the department that the customer may need.
   Educate customers about the whole project.
   Use the empowerment program when necessary to satisfy customers.
   Execute daily stock maintenance: all products signed, displayed, and clean.
3. Builds Skills and Knowledge
   Maintain knowledge of all products in department and adjacent departments.
   Proactively seek knowledge on all products and services.
4. Maintains Safety and Security
   Follows all safety policies and procedures, Loss Prevention policies and procedures.

Competencies:

1. Communicates Effectively
2. Customer Focus

Skills:

1. Interpersonal Skills

Direct Manager/Direct Reports:
Department Supervisor

Travel Requirements:
No travel requirements

Physical Requirements:
Bending, stooping, reaching, twisting, lifting, pushing, pulling, and moving items

Hybrid Work:
Dependent

Working Conditions:
Working within a flexible schedule that may include evenings and weekends.
Warehouse environment that can be dusty and noisy.
Doors are frequently open, causing drafts and interior temperature changes.

Minimum Education:
High School Diploma or equivalent

Minimum Years of Work Experience:
1 to 2 years of Retail or Trade experience an asset

Minimum Leadership Experience:
NA

Certifications:
NA

Other Requirements/Assets:
NA