Sales Associate-Retail

Roots Corp.; Vancouver; On-site; CAD 30,000 - 60,000; Full time

Job summary

Join a leading retail brand as a Sales Associate, where you'll provide exceptional service and build lasting customer relationships. This role is essential in promoting the company's core values and ensuring customer satisfaction. With a focus on teamwork and store success, you'll engage in various tasks from merchandising to customer service in a vibrant retail environment.

Qualifications

• Retail experience preferably in apparel.
• Demonstrated ability to develop relationships with customers.

Responsibilities

• Providing exceptional service to customers and building relationships.
• Performing POS transactions and merchandising tasks.

Skills

Retail experience

Customer relationship development

Presentation skills

Self-starter

Judgment

Understanding customer needs

Job description

Job Description

Posted Monday, February 17, 2025 at 5:00 AM

NATURE & SCOPE

Reporting to the Store Manager, the Sales Associate plays a vital role in promoting our core values. The main objective of this position is to provide exceptional service to customers and build relationships with them. The goal is to develop customers for life.

WHAT WE’RE LOOKING FOR?

To be successful, you’ll need to possess:

• Retail experience preferably in apparel.
• Demonstrated ability to develop relationships with customers.
• Experience with understanding retail operation concepts such as maintaining store standards, cash handling, and merchandise presentation.
• Self-starter and uses good judgment in all situations.
• Excellent presentation skills in a retail environment.
• Upbeat, optimistic, passionate, and friendly.
• Ability to understand the needs of the customer.
• Ability to build buy-in to an idea, a decision, an action, a product, or a service.

THE IMPACT YOU'LL HAVE

This is an opportunity to shape our company’s future by:

• Displaying a “customer comes first” attitude, ensuring customer loyalty is built and maintained.
• Resolving customer issues effectively at store level in a timely and positive manner.
• Being a team player and contributing to the store’s success.
• Performing POS (point of sale) transactions and merchandising tasks, such as receiving shipments, replenishment, price markdowns, and fitting room upkeep.
• Keeping current on our product and service updates.
• Ensuring the store is visually appealing, contributing to company standards through product presentation, replenishment, store housekeeping, maintenance, and visual displays.
• Adhering to all Loss Prevention policies as per guidelines and policies.

WHY JOIN ROOTS?

Roots is not only a brand but a culture and lifestyle. We look for dynamic individuals who are interested in retail and fashion, enjoy challenges, and share our vision for a safer, cleaner, healthier planet.

In addition to our customers, an intrinsic part of our success is the people who work here. Roots is a company where you can grow and benefit from great opportunities. All team members are encouraged to ‘spread their roots’.

SOUND LIKE YOU? APPLY NOW!

We’d like to thank everyone who applies, but we can only contact the most qualified applicants.

Our Sales Associate base pay ranges from $16.75 to $19.53/hour depending on location and experience. The hourly rate is based on market location and may vary depending on job-related knowledge, skills, experience, and internal equity.

Job Details

Pay Type: Hourly

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Location: Park Royal - Store 305, W. Vancouver, British Columbia, Canada