Sales Associate-Retail

Roots; Vancouver; On-site; CAD 30,000 - 60,000; Part time

Job summary

Join a dynamic and innovative company that embodies a culture of retail and fashion, where your role as a Sales Associate is crucial in delivering exceptional customer service. This position offers you the chance to build lasting relationships with customers and contribute to a vibrant team environment. You will be responsible for maintaining store standards and ensuring a visually appealing shopping experience. With a focus on personal growth and a commitment to a healthier planet, this opportunity allows you to thrive in a supportive and engaging atmosphere. If you are passionate about retail and enjoy challenges, this role is perfect for you.

Qualifications

• Experience in retail, preferably in apparel.
• Ability to build relationships with customers.

Responsibilities

• Provide exceptional service and build customer relationships.
• Perform POS transactions and maintain store standards.

Skills

Retail experience

Customer relationship development

Understanding retail operations

Presentation skills

Self-starter

Positive attitude

Tools

Point of Sale (POS) systems

Job description

Monday, March 3, 2025

NATURE & SCOPE

Reporting to the Store Manager, the Sales Associate plays a vital role in promoting our core values. The main objective of this position is to provide exceptional service to customers and build relationships with them. The goal is to develop customers for life.

WHAT WE’RE LOOKING FOR?

To be successful, you’ll need to possess:

• Retail experience preferably in apparel.
• Demonstrated ability to develop relationships with customers.
• Experience with understanding retail operation concepts such as maintaining store standards, cash handling, and merchandise presentation.
• Self-starter and uses good judgment in all situations.
• Excellent presentation skills in a retail environment.
• Upbeat, optimistic, passionate and friendly.
• Ability to understand the needs of the customer.
• Ability to build buy-in to an idea, a decision, an action, a product, or a service.

THE IMPACT YOU'LL HAVE

This is an opportunity to shape our company’s future by:

• Displaying a “customer comes first” attitude, ensuring customer loyalty is built and maintained.
• Resolving customer issues effectively at store level in a timely and positive manner.
• Being a team player and contributing to the store’s success.
• Performing POS (point of sales transactions) and merchandising tasks, such as receiving shipments, replenishment, price markdowns, and fitting room upkeep.
• Keeping current on our product and service updates.
• Ensuring the store is visually appealing by maintaining product presentation, replenishment, store housekeeping, and visual displays.
• Adhering to all Loss Prevention policies as per guidelines and policies.

WHY JOIN ROOTS?

Roots is not only a brand but a culture and lifestyle. We seek dynamic individuals who are interested in retail and fashion, enjoy challenges, and share our vision for a safer, cleaner, healthier planet.

Our success is also driven by the people who work here. Roots offers growth opportunities and encourages all team members to ‘spread their roots’.

SOUND LIKE YOU? APPLY NOW!

We thank all applicants; however, only those most qualified will be contacted.

Roots Corporation values inclusion and respect, providing accessible employment practices in accordance with AODA. Accommodation requests can be made at any stage of the recruitment process.

Our Sales Associate base pay ranges from $16.75 to $19.53/hour, depending on location and experience. The rate varies based on market, knowledge, skills, experience, and internal equity.