Sales Associate-Retail

Roots Corp.; Medicine Hat; On-site; CAD 30,000 - 40,000; Full time

Job summary

A leading company in retail and fashion is seeking a dynamic Sales Associate to join their team. This role focuses on providing exceptional customer service, building lasting relationships, and maintaining store standards. Ideal candidates will have retail experience and a passion for customer satisfaction.

Qualifications

• Retail experience, preferably in apparel.
• Excellent presentation skills in a retail environment.

Responsibilities

• Provide exceptional service to customers and build relationships.
• Perform POS transactions and merchandising tasks.
• Ensure the store is visually appealing.

Skills

Customer Service

Relationship Building

Retail Operations

Presentation Skills

Judgment

Education

Retail Experience

Job description

Job Description

Posted Sunday, February 23, 2025 at 5:00 AM

At Roots, we look for dynamic individuals who are not only interested in retail and fashion but who enjoy challenges and share our vision for a safer, cleaner, healthier planet. Roots is not only a brand; it’s a culture and lifestyle. In addition to our customers, an intrinsic part of our success has always been the people who work here. Our clients and customers need to have confidence that our managers and associates at all levels of the organization have the knowledge, skills, and competencies to excel. Our company depends on systems and processes that support the continued learning and development of our people. Roots is a company in which you can grow and benefit from great opportunities often available. All members of our team are encouraged to ‘spread their roots’.

Nature & Scope:

Reporting to the Store Manager, the Sales Associate plays a vital role in promoting our core values. The main objective of this position is to provide exceptional service to customers and build relationships with them. The goal is to develop customers for life.

Key Job Responsibilities:

• Display a “customer comes first” attitude, ensuring customer loyalty is built and maintained.
• Resolve customer issues effectively at store level in a timely and positive manner.
• Be a team player and contribute to the store’s success.
• Perform POS (point of sale) transactions and merchandising tasks such as receiving shipments, replenishment, price markdowns, and fitting room upkeep.
• Keep current on product and service updates.
• Ensure the store is visually appealing, contributing to company standards through product presentation, replenishment, store housekeeping, maintenance, and visual displays.
• Adhere to all Loss Prevention policies as per guidelines and policies.

Qualifications and Experience Required:

• Retail experience, preferably in apparel.
• Ability to develop relationships with customers.
• Understanding of retail operations, including maintaining store standards, cash handling, and merchandise presentation.
• Self-starter with good judgment in all situations.
• Excellent presentation skills in a retail environment.
• Upbeat, optimistic, passionate, and friendly demeanor.
• Ability to understand and respond to customer needs.