Sales Associate-Retail

Roots; Kelowna; On-site; CAD 30,000 - 60,000; Full time

Job summary

Join a vibrant retail team as a Sales Associate, where your passion for fashion and exceptional customer service will shine. In this role, you'll be at the forefront of creating memorable shopping experiences, ensuring customers feel valued and understood. You'll engage with a dynamic team, contribute to maintaining store standards, and help cultivate a loyal customer base. With opportunities for growth and development, this position offers a chance to shape the future of a brand that values culture and sustainability. If you're upbeat, friendly, and ready to make an impact, this is the perfect opportunity for you.

Qualifications

• Experience in retail, preferably in apparel.
• Ability to develop strong customer relationships.

Responsibilities

• Provide exceptional customer service and build relationships.
• Perform POS transactions and merchandising tasks.

Skills

Retail experience

Customer relationship building

Cash handling

Merchandise presentation

Presentation skills

Self-starter

Problem-solving

Team player

Tools

POS systems

Job description

Orchard Park S.C. - Store 345, 2271 Harvey Ave, Kelowna, British Columbia, Canada Req #659

Monday, February 17, 2025

NATURE & SCOPE

Reporting to the Store Manager, the Sales Associate plays a vital role in promoting our core values. The main objective of this position is to provide exceptional service to customers and build relationships with them. The goal is to develop customers for life.

WHAT WE’RE LOOKING FOR?

To be successful, you’ll need to possess:

• Retail experience preferably in apparel.
• Demonstrated ability to develop relationships with customers.
• Experience with understanding retail operation concepts such as maintaining store standards, cash handling, and merchandise presentation.
• Self-starter and uses good judgment in all situations.
• Excellent presentation skills in a retail environment.
• Upbeat, optimistic, passionate and friendly.
• Ability to understand the needs of the customer.
• Ability to build buy-in to an idea, decision, action, product, or service.

THE IMPACT YOU'LL HAVE

This is an opportunity to shape our company’s future by:

• Displaying a “customer comes first” attitude, ensuring customer loyalty is built and maintained.
• Resolving customer issues effectively at store level in a timely and positive manner.
• Being a team player and contributing to the store’s success.
• Performing POS (point of sale) transactions and merchandising tasks, such as receiving shipments, replenishment, price markdowns, and fitting room upkeep.
• Keeping current on our product and service updates.
• Ensuring the store is visually appealing, contributing to company standards through product presentation, replenishment, store housekeeping, maintenance, and visual displays.
• Adhering to all Loss Prevention policies as per guidelines and policies.

WHY JOIN ROOTS?

Roots is not only a brand, it’s a culture and lifestyle. We seek dynamic individuals interested in retail and fashion who enjoy challenges and share our vision for a safer, cleaner, healthier planet.

Our success relies on our people. Roots offers opportunities for growth and development. All team members are encouraged to ‘spread their roots’.

SOUND LIKE YOU? APPLY NOW!

We thank all applicants; however, only those most qualified will be contacted.

Roots Corporation values inclusion and respect. We are committed to accessible employment practices in compliance with the AODA. Accommodation requests can be made at any recruitment stage; please inform us of your needs.

Our Sales Associate base pay ranges from $16.75 to $19.53/hour depending on location and experience. Rates are based on market location and may vary depending on job-related knowledge, skills, experience, and internal equity.

• Orchard Park S.C. - Store 345, 2271 Harvey Ave, Kelowna, British Columbia, Canada