Retail Sales Associate - Orchard Park

Old Navy; Kelowna; On-site; CAD 30,000 - 60,000; Part time

Job summary

An established industry player is seeking enthusiastic individuals to join their team and provide exceptional customer service. In this role, you will connect with customers, educate them about products, and enhance their shopping experience. This position offers a vibrant work environment where you can thrive and be your authentic self while contributing to a community that values diversity and inclusion. With competitive pay and generous employee benefits, this opportunity allows you to grow both personally and professionally while being part of a dynamic team.

Benefits

50% Merchandise Discount

Paid Time Off

Company Match for Donations

Registered Retirement Savings Plan

Employee Stock Purchase Plan

Medical, Dental, Vision, and Life Insurance

Virtual Healthcare 24/7

Maternity/Parental Top-Up

Qualifications

• Good communicator with the ability to engage with customers.
• Problem solver focused on continuous improvement.

Responsibilities

• Provide excellent customer service and product knowledge.
• Assist customers in locating merchandise and answering questions.
• Promote loyalty programs and omni-channel offerings.

Skills

Customer Service

Communication

Problem Solving

Technology Utilization

Job description

About Old Navy

Forget what you know about old-school industry rules. When you work at Old Navy, you’re choosing a different path. From day one, we’ve been on a mission to democratize fashion and make shopping fun again. Our teams make style accessible to everyone, creating high-quality, must-have fashion essentials for the whole family, with love, season after season.

We opened our first store in 1994 in San Francisco and have been on a roll ever since. We cultivate a community of playful personalities that thrive in a fast-paced environment where our employees can be their most authentic selves. Here, we’re family.

About The Role

In this role, you will engage and connect with our customers by providing excellent customer service. You will be an expert in product knowledge and use this expertise to educate, inform, inspire, and outfit the customer. You will offer information on current merchandise, store promotions, and events, and execute operational processes effectively and efficiently. Your goal is to bring our brand to life for our customers, build brand loyalty, and deliver productivity.

What You'll Do

1. Become an expert in the brand's selling behaviors and leverage these with every customer to provide a premium experience.
2. Acknowledge and assist customers; locate merchandise efficiently; answer questions quickly and accurately.
3. Offer style and outfit suggestions, utilizing mannequins and displays for inspiration.
4. Promote loyalty by educating customers about our loyalty programs.
5. Leverage omni-channel offerings to deliver a seamless customer experience.
6. Support sales floor, fitting room, checkout, and back-of-house processes as required.
7. Respond courteously and promptly to internal and external requests.
8. Exchange and verify job-related information to provide support.

Who You Are

1. Good communicator with the ability to utilize technology effectively and engage with customers and team members to meet goals.
2. Problem solver focused on continuous improvement, always learning, open to feedback, and proactive in taking action.
3. Able to handle customer interactions and concerns courteously and professionally.
4. Skilled in basic information gathering to solve problems.
5. Able to learn procedural knowledge through on-the-job training.

Benefits at Old Navy

• Merchandise discount: 50% off regular-priced merchandise at Gap, Banana Republic, Old Navy, and Athleta; 30% off at Outlet; 10% off markdowns at Gap, Banana Republic, and Outlet.
• Competitive Paid Time Off plans.*
• Company match for donations and volunteer time.*
• Registered Retirement Savings Plan.
• Employee stock purchase plan.*
• Medical, dental, vision, and life insurance.*
• Virtual healthcare 24/7.*
• Maternity/Parental Top-Up.*
• See more of the benefits we offer.
• For eligible employees.

Gap Inc. is an equal-opportunity employer committed to a workplace free from harassment and discrimination. We value diversity and inclusion and have been recognized by Forbes as one of the World's Best Employers and for Diversity in 2022.

Hourly Range: $17.40 - $18.50 CAD

Employee pay varies based on qualifications, experience, skill level, and location. We meet minimum wage or the pay range minimum, depending on city, county, and state requirements.