Sales Associate-Print&Services

Kibbi; Sherbrooke; On-site; CAD 25,000 - 38,000; Part time

Benefits offered by this job

Associate Discount

Flexible Benefit Plans

Group RRSP Program

Learning and Development Programs

Associate Recognition Programs

Job summary

Kibbi is seeking a front-end retail associate to deliver exceptional customer service in our store's print and service areas. You will learn our products and selling model to offer informed recommendations.

Engage with customers, handle POS transactions, manage print orders, and maintain merchandising and safety standards. This role emphasizes teamwork and a proactive approach to sales and fulfillment.

Qualifications

• 3 months to 1 year of prior retail experience (preferred).
• Strong customer service and communication skills.
• Ability to work collaboratively in a team environment.

Responsibilities

• Deliver exceptional customer service and proactively enhance customer engagement and satisfaction.
• Contribute to print and customer service areas using the selling model; learn all products to offer informed recommendations.
• Collaborate with store leaders to set and achieve sales and margin goals.
• Perform in-store print production.
• Maintain Health & Safety, Asset Protection, and Privacy Policies.
• Engage with customers and sell tailored products using our selling model to anticipate needs.
• Handle POS transactions, including shipping and marketing tools to convert customers.
• Process intake or pickup for print orders via dashboard, phone, and counter.
• Keep machines stocked with paper, toners, and supplies; catalogue print orders and prioritize service paths.
• Maintain merchandising and signage in print and cash areas; ensure accurate inventory via company protocols.
• Learn and maintain standards in Print and Services; complete checklists and audits for brand standardization.

Job description

Job Description

Some of what you will do

• Deliver exceptional customer service and proactively identify opportunities to enhance customer engagement and satisfaction.
• Contribute to the success of the print and customer service areas of the store by utilizing our selling model within the store and learning all our products and services to offer informed recommendations.
• Collaborate with store leaders to set and achieve sales and margin goals.
• Perform in-store print production.
• Maintain Health & Safety, Asset Protection, and Privacy Policies.

Specifically, you will

• Engage with and sell to all our customers by offering tailored products and services using all tools and techniques available in our selling model to anticipate and meet future customer needs.
• Handle transactions using the Point of Sale (POS) system, including shipping transactions and marketing tools to convert customers.
• Fulfill steps required for intake or pick up of customer orders in Print, including filtering orders out of the print dashboard, phone, and at the counter.
• Ensure machines are always stocked with paper, toners, and supplies. Catalogue all print orders according to company standards, accurately handling and binning orders. Prioritize orders into appropriate service paths.
• Maintain merchandising and signage standards in and around print and cash areas, such as nesting tables, front cash queue, and counter displayers. Ensure accurate inventory control by following company protocols.
• Learn and maintain all standards required in the Print and Services areas, ensuring all checklists, audits and brand standardization requirements are met.

Some Of What You Need

• 3 months to 1 year of prior retail experience (preferred).
• Strong customer service and communication skills.
• Ability to work collaboratively in a team environment.

Some Of What You Will Get

• Associate Discount
• Flexible Benefit Plans
• Group RRSP Program
• Learning and Development Programs
• Associate Recognition Programs

About Us

We value transparency in our hiring processes. Please note, artificial intelligence may be used in certain stages to screen, assess, or select applicants, however, a human reviewer makes all final decisions. This posting is for an existing vacancy.