Sales Associate-Print&Services

Staples Canada; Eastern Ontario; On-site; CAD 30,000 - 42,000; Full time

Benefits offered by this job

Associate Discount

Flexible Benefit Plans

Group RRSP Program

Learning and Development Programs

Associate Recognition Programs

Job summary

Staples Canada in Pembroke, Ontario, is seeking an in-store associate to deliver exceptional customer service and help customers with print and product needs. You will learn our selling model, offer informed recommendations, handle transactions, and support store teams to reach sales and margin goals.

You will perform in-store print production, maintain Health & Safety and privacy policies, and contribute to merchandising and signage around print and cash areas.

Qualifications

• 3 months to 1 year of prior retail experience (preferred).
• Strong customer service and communication skills.
• Ability to work collaboratively in a team environment.

Responsibilities

• Engage with and sell to customers using our selling model to anticipate and meet needs.
• Handle transactions using the Point of Sale (POS) system including shipping and marketing tools.
• Fulfill steps required for intake or pick up of print orders from print dashboard, phone, and counter.
• Ensure print machines are stocked with paper, toners, and supplies and manage inventory.
• Maintain merchandising and signage standards around print and cash areas.
• Learn and follow all standards in the Print and Services areas, including checklists and audits.

Skills

Customer service

Communication skills

Team collaboration

Tools

POS system

Job description

• Deliver exceptional customer service and proactively identify opportunities to enhance customer engagement and satisfaction.
• Contribute to the success of the print and customer service areas of the store by utilizing our selling model within the store and learning all our products and services to offer informed recommendations.
• Collaborate with store leaders to set and achieve sales and margin goals.
• Perform in-store print production.
• Maintain Health & Safety, Asset Protection, and Privacy Policies.

Job Description

• Deliver exceptional customer service and proactively identify opportunities to enhance customer engagement and satisfaction.
• Contribute to the success of the print and customer service areas of the store by utilizing our selling model within the store and learning all our products and services to offer informed recommendations.
• Collaborate with store leaders to set and achieve sales and margin goals.
• Perform in-store print production.
• Maintain Health & Safety, Asset Protection, and Privacy Policies.

Specifically, you will

• Engage with and sell to all our customers by offering tailored products and services using all tools and techniques available in our selling model to anticipate and meet future customer needs.
• Handle transactions using the Point of Sale (POS) system, including shipping transactions and marketing tools to convert customers.
• Fulfill steps required for intake or pick up of customer orders in Print, including filtering orders out of the print dashboard, phone, and at the counter.
• Ensure machines are always stocked with paper, toners, and supplies. Catalogue all print orders according to company standards, accurately handling and binning orders. Prioritize orders into appropriate service paths.
• Maintain merchandising and signage standards in and around print and cash areas, such as nesting tables, front cash queue, and counter displayers. Ensure accurate inventory control by following company protocols.
• Learn and maintain all standards required in the Print and Services areas, ensuring all checklists, audits and brand standardization requirements are met.

Some Of What You Need

• 3 months to 1 year of prior retail experience (preferred).
• Strong customer service and communication skills.
• Ability to work collaboratively in a team environment.

Some Of What You Will Get

• Associate Discount
• Flexible Benefit Plans
• Group RRSP Program
• Learning and Development Programs
• Associate Recognition Programs

About Us

We value transparency in our hiring processes. Please note, artificial intelligence may be used in certain stages to screen, assess, or select applicants, however, a human reviewer makes all final decisions. This posting is for an existing vacancy.