Sales Associate-Print&Services

Staples Canada; Yorkton; On-site; CAD 19,000 - 23,000; Full time

Benefits offered by this job

Associate Discount

Flexible Benefit Plans

Group RRSP Program

Learning and Development Programs

Associate Recognition Programs

Job summary

Staples Canada in Yorkton, Saskatchewan is seeking a customer-focused team member to deliver exceptional service in-store, grow sales, and help customers with printing and product recommendations. You will learn our selling model, assist with print production, and contribute to a positive shopping experience.

As part of the print and services team, you will handle POS transactions, process orders for pickup, stock supplies, and maintain merchandising standards.

Qualifications

• 3 months to 1 year of prior retail experience.
• Strong customer service and communication skills.
• Ability to work collaboratively in a team environment.

Responsibilities

• Deliver exceptional customer service and identify opportunities to engage customers.
• Contribute to print and customer service areas by learning products and services to offer informed recommendations.
• Collaborate with store leaders to achieve sales and margin goals.
• Perform in-store print production.
• Maintain Health & Safety, Asset Protection, and Privacy Policies.
• Engage with customers using selling model to tailor products and services.
• Handle POS transactions, including shipping transactions.
• Process intake or pickup of print orders from dashboard, phone, or counter.
• Ensure print area is stocked with paper, toners and supplies.
• Maintain signage and inventory standards in print and cash areas.
• Follow standards in Print and Services areas and checklists.

Skills

Customer service

Communication skills

Teamwork

Job description

• Deliver exceptional customer service and proactively identify opportunities to enhance customer engagement and satisfaction.
• Contribute to the success of the print and customer service areas of the store by utilizing our selling model within the store and learning all our products and services to offer informed recommendations.
• Collaborate with store leaders to set and achieve sales and margin goals.
• Perform in-store print production.
• Maintain Health & Safety, Asset Protection, and Privacy Policies.

Job Description

Some of what you will do

• Deliver exceptional customer service and proactively identify opportunities to enhance customer engagement and satisfaction.
• Contribute to the success of the print and customer service areas of the store by utilizing our selling model within the store and learning all our products and services to offer informed recommendations.
• Collaborate with store leaders to set and achieve sales and margin goals.
• Perform in-store print production.
• Maintain Health & Safety, Asset Protection, and Privacy Policies.

Specifically, you will

• Engage with and sell to all our customers by offering tailored products and services using all tools and techniques available in our selling model to anticipate and meet future customer needs.
• Handle transactions using the Point of Sale (POS) system, including shipping transactions and marketing tools to convert customers.
• Fulfill steps required for intake or pick up of customer orders in Print, including filtering orders out of the print dashboard, phone, and at the counter.
• Ensure machines are always stocked with paper, toners, and supplies. Catalogue all print orders according to company standards, accurately handling and binning orders. Prioritize orders into appropriate service paths.
• Maintain merchandising and signage standards in and around print and cash areas, such as nesting tables, front cash queue, and counter displayers. Ensure accurate inventory control by following company protocols.
• Learn and maintain all standards required in the Print and Services areas, ensuring all checklists, audits and brand standardization requirements are met.

Some Of What You Need

• 3 months to 1 year of prior retail experience (preferred).
• Strong customer service and communication skills.
• Ability to work collaboratively in a team environment.

Some Of What You Will Get

• Associate Discount
• Flexible Benefit Plans
• Group RRSP Program
• Learning and Development Programs
• Associate Recognition Programs

About Us

We value transparency in our hiring processes. Please note, artificial intelligence may be used in certain stages to screen, assess, or select applicants, however, a human reviewer makes all final decisions. This posting is for an existing vacancy.