Sales Associate (Part-Time) - Bloor Street

Richemont; Toronto; On-site; CAD 30,000 - 60,000; Part time

Job summary

Ein etabliertes Unternehmen im Luxusgütersektor sucht einen engagierten Sales Associate für seine Bloor Street Boutique in Toronto. In dieser spannenden Rolle sind Sie nicht nur für den Verkauf zuständig, sondern auch ein Botschafter der Marke, der ein unvergessliches Einkaufserlebnis für die Kunden schafft. Sie werden aktiv an der Pflege von Kundenbeziehungen teilnehmen und sicherstellen, dass jeder Kunde die höchste Servicequalität erhält. Mit einem Team von Fachleuten, die sich leidenschaftlich für Exzellenz einsetzen, haben Sie die Möglichkeit, in einem dynamischen Umfeld zu arbeiten, das Kreativität und Innovation fördert. Wenn Sie eine Leidenschaft für Luxusartikel haben und gerne in einem Team arbeiten, ist dies die perfekte Gelegenheit für Sie.

Benefits

Krankenversicherung

Zahnversicherung

Sehversicherung

Flexible Ausgaben

Lebensversicherung

401(k) mit Arbeitgeberbeitrag

Bezahlte Freizeit

Mitarbeiterunterstützungsprogramm

Qualifications

• 2 bis 5 Jahre Erfahrung im Luxus-Einzelhandel erforderlich.
• Fähigkeit, in einem schnelllebigen Einzelhandelsumfeld zu arbeiten.

Responsibilities

• Erreichen und Übertreffen der monatlichen Verkaufsziele.
• Bereitstellung eines außergewöhnlichen Kundenservice.

Skills

Kundenservice

Kommunikationsfähigkeiten

Verkaufsfähigkeiten

Interpersonelle Fähigkeiten

Detailorientierung

Tools

MS Office

SAP

Job description

Sales Associate (Part-Time) - Bloor Street

Toronto, ON, CA

Permanent

The story of Cartier is founded on audacity and passion. For more than 170 years we have embraced a bold, pioneering spirit that continues to inspire our teams across all Métiers from our boutiques to our workshops and corporate offices. Our 9000+ colleagues of 105 nationalities are united by a shared independent spirit and commitment to excellence, striving to continuously enrich our Maison’s heritage by pushing the boundaries of creativity.

OBJECTIVE/MISSION

• As an Ambassador of the Maison, he/she achieves and exceeds sales targets as directed by management and proactively develops his/her client portfolio. He/she ensures a unique client experience throughout all touch points. He/she is also an active participant in the daily operations of the boutique.

KEY RESPONSIBILITIES

• Consistently achieve and/or exceed the monthly sales target, as directed by management.
• Ensure that each client receives outstanding and exceptional customer service by providing a friendly environment which includes greeting and acknowledging every customer, maintaining outstanding standards, solid product knowledge and all other components of Customer Service before, during and after sales client
• This includes after sales clients if a Cartier after-sales dedicated area/staff is not available
• Adapt approach according to the client needs and motivations
• Negotiate and handle objections with ease
• Assist and support after sales clients in accordance with Maison values. Act as a referent and provide recommendations that will provide an exceptional client experience
• Remain current on industry news and competitor

Client Relationship Management:

• Cultivate new and existing client relationships through exceptional service and other Maison-specific CRM initiatives, partnering with Management to develop a plan for their clients and prospects
• Consistently and accurately capture client data for follow-up and relationship building, effectively utilizing the tools that are available
• Appropriately resolve client issues/concerns and escalate as needed to Management
• Partner with Management to develop a plan to support, and participate to, in-store and offsite events and networking
• Understand and comply with all security and operational policies and procedures for the Group, Maison and boutique
• Assist with daily set-up and breakdown of the boutique, and communicate on any maintenance issues
• Assist in the merchandising and daily maintenance of displays and back-stock
• Actively participate in daily and annual inventories and cycle counts to prepare and ensure a successful audit
• Assist with special projects, as needed (i.e. price changes, supporting back-office responsibilities, etc.)

JOB PROFILE

Education:

Required Experience:

• Must be able to work Saturday and Sunday consistently in addition to one weekday.
• 2 to 5 years of previous experience in luxury retail.

Technical Skills:

• Ability to work in a fast-paced retail store environment
• Computer and internet Savvy
• MS Office experience required, SAP knowledge preferred

Personal Skills/Abilities:

• Additional language skills are a plus
• General knowledge of timepiece movements, are preferred
• Excellent interpersonal and communication skills are required
• Strong understanding of Customer Service needs and Customer (internal and external) priorities
• Strong attention to detail with the ability to handle multiple tasks simultaneously and with precision
• Uphold Cartier image by maintaining professional demeanor at all times and be an Ambassador for the Brand
• Self-Starter with Team-Player approach
• Must be available to work retail hours including weekends and to travel for trainings, client events, conferences

We Offer – United States

Employee wellbeing is a top priority at Richemont. We offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are also available. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of work-life balance, our total rewards include paid time off, and access to the employee assistance program.

At Richemont, We Craft the Future!

Expected Hourly Range: $26/HR-$28/HR (Commission and Overtime elgible)

Please note, salaries will be negotiated based on relevant skills and experience.

Richemont owns several of the world's leading companies in the field of luxury goods, with particular strengths in

jewellery, watches and writing instruments. Cartier joined the Group in 1988.