Sales Consultant

Holt, Renfrew & Co.; Mississauga; Hybrid; CAD 35,000 - 75,000; Full time

Benefits offered by this job

Employee discount

Pension

Health & dental benefits

Tuition assistance

Learning & development

Job summary

Holt Renfrew is seeking a Sales Consultant to build lasting client relationships and drive sales in our luxury fashion environment. You will know the product in your department and across the store, delivering exceptional service and fashion guidance to clients from head to toe.

This role emphasizes relationship-building, fashion knowledge, and a strong commitment to achieving sales targets. You will work in a fast-paced setting with flexible hours, including nights, weekends, and holidays, and

Qualifications

• Minimum of three or more years experience in a commission sales environment.
• Prior retail sales experience in a luxury environment preferred.
• Knowledgeable of wardrobing and styling techniques.
• Expertise in establishing customer relationships which translate into sales; is empathetic.
• Skilled at the emotional aspects of a sale; connects with customers and leverages relationships.

Responsibilities

• Sell the entire store and wardrobe customers from head to toe.
• Develop long term customer relationships by engaging customers.
• Cultivate new customers and introduce to Holt Renfrew.
• Keep abreast of fashion and style trends and translate this information into advice for clients.
• Focus on the customer—who they are, what they like/dislike, determine needs and preferences.
• Demonstrate product and style expertise to meet customer needs.
• Perform floor recovery, visual merchandising, price change, and related sales support tasks.
• Comply with all Health & Safety policies and privacy regulations.

Skills

Sales targets

Team collaboration

Customer relationships

Multi-tasking

Job description

Holt Renfrew offers you an inspiring, fashion-driven environment with opportunities to learn and grow. From our incredible partnerships with iconic luxury brands, to our commitments to corporate social responsibility, you will be inspired every day. A job at Holt Renfrew offers a competitive total compensation, a generous employee discount, pension, and health & dental benefits, tuition assistance, and continuous learning and development.

Sales Consultant

The Sales Consultant develops deep, long lasting relationships with customers that lead to an increase in sales, service, and loyalty.Delivering extraordinary service requires each Sales Consultant to have expertise about the product in their home department and products throughout the store. Sales Consultants aspire to sell a minimum of $1MM per year and are on full commission which makes their earnings potential unlimited. Upon reaching a volume of $1MM, Sales Consultants are equipped with additional clienteling and customer development tools.

Specific responsibilities include (but are not limited to) the following:

• Sell the entire store and wardrobe customers from head to toe
• Develop long term customer relationships by engaging customer
• Cultivate new customers and introduce to Holt Renfrew
• Keep abreast of fashion and style trends and translate this information into advice for clients
• Focus on the customer - who they are, what they like/dislike, determine needs and preferences, etc.
• Demonstrate product and style expertise, specifically how it will help satisfy the customer’s needs
• Perform floor recovery, visual merchandising, price change, and related sales support tasks
• Comply with all Health & Safety policies and requirements
• Ensure compliance with privacy policies, regulations, and cyber security measures
• Perform other duties, as assigned

The ideal candidate:

• Proven ability to exceed sales targets
• Knowledgeable of wardrobing and styling techniques
• Expertise in establishing customer relationships which translate into sales; is empathetic
• Skilled at the emotional aspects of a sale; connects with customers and leverages relationships
• Highly collaborative; working with and through others in a team-oriented environment
• Entrepreneurial, competitive, self confident, and self-motivated
• Able to work in a fast-paced environment that requires a high degree of multi-tasking with minimal supervision
• Able to work a flexible work schedule based on the needs of the customer that includes nights, weekends, and holidays
• Minimum of three or more years experience in a commission sales environment
• Prior retail sales experience in a luxury environment preferred

The measures of success:

• Contribution to financial objectives
• Individual objectives linked to the achievement of department goals
• Feedback from internal and external clients

Reason: Existing Position Holt Renfrew is an equal opportunity employer committed to fostering a diverse and inclusive workplace. Our future success depends on the perspectives and contributions of all our employees -- their diverse backgrounds, abilities and experiences make our business stronger.

If you are contacted for a job opportunity and require accommodation, please email [e-mail] and let us know so we can ensure you have an accessible candidate experience throughout the recruitment process.

All requests are confidential and used only to meet candidate needs.

We are Canada's FASHION and LIFESTYLE retailer, providing a strong trusted voice in the global fashion world on behalf of Canadian customers. We are the curators of EXTRAORDINARY products that INSPIRE our customers and are respectful of both people and planet. We provide personal service and experiences to empower our customers and colleagues to find the truest expression of themselves and create JOY in doing so. We are committed to creating and inspiring a more SUSTAINABLE future for all. We aim to IGNITE the possibility of POSITIVE CHANGE. No other brand has this combination of traits, and they give us our strong point of view and set us apart.

Magenta Own and elevate Magenta so that it is synonymous with the brand.

Canadian Be proud and make Canadians proud of who we are by representing a modern Canada, its values, its people, and its ethos on the global retail stage.

Sustainability Be a leader in sustainability and ignite the possibility of positive change in others. Build loyalty by being known as a trusted brand that cares for its customers, colleagues, communities, as well as the planet.

Personal Service Deliver the highest quality of service, not just to our most valuable customers, but to all guests of Holts. Our reach may be global, but our Values remain proudly Canadian. They are meaningful to us and guide how we work together and interact with our communities.

Warmth Be open, welcoming, and respectful to others.

Unity We are one team, one community, sharing one planet.

Passion Passion is what drives us to be curious and think creatively.

Excellence We constantly encourage ourselves to be better.