Sales Associate III

Tapestry, Inc.; Toronto; On-site; CAD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Sales Associate to enhance customer experiences and drive sales in a vibrant retail environment. This role emphasizes strong communication and adaptability, ensuring that customers receive personalized service that aligns with their needs. The ideal candidate will thrive in a fast-paced setting, showcasing their ability to manage operational tasks while building lasting relationships with clients. Join a company that values innovation and inclusivity, and be part of a team that inspires confidence and style with every step.

Qualifications

• 1-3 years of retail experience preferred.
• Strong communication and organizational skills are essential.

Responsibilities

• Deliver exceptional customer experiences to achieve sales goals.
• Maintain store standards and complete operational tasks efficiently.

Skills

Strong communication skills

Adaptability

Customer focus

Drive for results

Problem-solving

Education

High school diploma or equivalent work experience

Tools

POS systems

Microsoft Office

Mobile POS

Job description

Toronto, ON, CA

Stuart Weitzman shoes are designed for high fashion and high function. Known for over 35 years for its artisanal Spanish craftsmanship and precisely-engineered fit, the luxury footwear brand inspires women around the world to shine with confidence with every step.

Stuart Weitzman is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible.

A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Visit Our People page to learn more about Tapestry's commitment to equity, inclusion, and diversity.

Job Title: Sales Associate, North American Retail

Primary Purpose: Delivers customer experience to assist in achieving store’s and individual’s sales plan.

The successful individual will leverage their proficiency in sales to:

• Exhibit the competencies listed below with a focus on Drive for Results and Customer Focus.
• Demonstrate strong communication, adaptability and flexibility to change based on needs of business.
• Strong drive for results, especially in achieving individual sales goals.
• Deliver a bold, energetic, purpose-driven customer experience.
• Stay current with the market competition, fashion trends, and client shopping behaviors.
• Consistently and in a timely manner complete all types of operational tasks including maintaining store (sales floor and backroom), cash wrap and visual merchandising to Stuart Weitzman’s standards.
• Create personal sales and clientele strategies in partnership with the management team.
• Drive business through clientele, sourcing new customers and maintaining ongoing loyal relationships with customers.
• Adaptable and flexible to change based on business needs.
• Process shipments as needed.
• Replenish inventory on sales floor as needed.
• Adhere to all Stuart Weitzman policies and procedures including Loss Prevention.
• Be brand ambassadors of Stuart Weitzman.

The accomplished individual will possess:

• Strong communication skills both oral and written.
• Excellent organization and attention to detail.
• Knowledge of POS, Microsoft Office, and basic computer skills (including iPads, Internet, Mobile POS).

The accomplished individual must have:

• Ability to execute at a fast pace.
• Flexible and solution-oriented.
• Ability to maneuver sales floor and stockroom; climbing, bending, and kneeling required.
• Ability to frequently lift and carry up to 25 pounds and, at times, lift and carry product/cartons up to 50 pounds to process product shipment/transfers.
• Ability to meet SW Scheduling & Availability Expectations, including ability to work a flexible schedule, including nights, weekends, and holidays.

An outstanding professional will have:

• 1-3 years of retail experience preferred.
• High school diploma or equivalent work experience preferred.

Note: This document serves only as a sample of job duties and responsibilities and does not include an exhaustive list of all performance requirements.

Our Competencies for All Employees:

• Courage: Doesn’t hold back anything that needs to be said; provides current, direct, complete, and “actionable” positive and corrective feedback to others; lets people know where they stand; faces up to people problems quickly and directly; is not afraid to take negative action when necessary.
• Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.
• Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
• Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.
• Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
• Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
• Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.

Our Competencies for All People Managers:

• Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future-oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.
• Developing Direct Reports and Others: Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each person's career goals; constructs compelling development plans and executes them; pushes people to accept developmental moves; will take on those who need help and further development; cooperates with the developmental system in the organization; is a people builder.
• Building Effective Teams: Blends people into teams when needed; creates strong morale and spirit in their team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.

Stuart Weitzman is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. Visit Stuart Weitzman at www.stuartweitzman.com.