Sales Associate - Casual

The Salvation Army in Canada; Trail; On-site; CAD 25,000 - 32,000; Full time

Job summary

The Salvation Army Trail Thrift Store is seeking a friendly Sales Associate to assist customers and donors while supporting daily store operations.

You will greet shoppers, handle cash and debit transactions, price and tag donations, sort and stock merchandise, and help with displays. The role requires reliability, attention to detail, and good communication skills in a casual, team-focused environment.

Qualifications

• Strong customer service orientation.
• Ability to handle cash and debit transactions accurately.
• Excellent interpersonal and written/oral communication skills.
• Attention to detail and ability to work with volunteers.
• Willingness to learn store policies and safety procedures.

Responsibilities

• Greet and interact with customers and donors in a friendly, courteous manner.
• Contribute to meeting store sales targets with efficient service.
• Be knowledgeable about pricing and featured sale items.
• Process transactions with cash/debit and maintain accuracy.
• Sort, price, hang, and stock donations for sale.
• Assist with store displays and overall tidiness.
• Maintain safety, security, and adherence to OH&S policies.
• Support donation turnover and inventory control as directed.

Skills

Customer service

Cash handling

Interpersonal skills

Communication skills

Attention to detail

Team player

Job description

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description

Position Purpose summary:

The Sales Associate provides service to customers, sorting incoming product and assists in the ongoing retail operations of The Salvation Army Trail Thrift Store.

This is a Casual Position

Accountabilities

Operations

• Greet and interact with customers/donors in a positive, friendly, and courteous manner.
• Contribute to meeting store sales targets; provide efficient courteous customer service; use tact when dealing with difficult customers.
• Be knowledgeable regarding product pricing and featured sale products; protect the integrity of all donated items.
• Maintain store opening and closing procedures as required.
• Responsible for accurate completion of all customer transactions including cash and debit sales with minimal voids, overages, or shortages.
• Adhere to store policy regarding cheques, credit cards, refunds, voids, and holds.
• Process raw materials by loading/unloading, sorting, packing, hanging, pricing, and storing donations.
• Possess knowledge of stock to respond to customer enquiries by phone/in person.
• Pay attention to store security, by monitoring activity within the store.
• Assist with store displays to attract customers, which would include window displays and merchandise displays; ensures attractiveness of the store through “Tidy Maintenance”.
• Contribute to the control of inventory by retrieving, sorting, hanging, and pricing as directed.
• Assist with donation turnover, replenish inventory levels on the sales floor and remove inventory from sales floor as directed.
• Handle the merchandise in a safe and organized manner; assist in stock rotation; bagging textiles to be recycled and placing metal recycling in the appropriate location.
• Assist donors with their contributions, unload donations and place stock in appropriate location.

Communication

• Maintain the proper sorting and processing of goods, ensure compliance with quality standards; that all products are priced correctly as per store policy.

Health and Safety

• Contribute to the safety of staff and customers (e.g., snow removal, clear fire exits, clean spillage; no obstacles inside/outside the store).
• Maintain an attractive organized and safe appearance of the store, tidy up and restock shelves, clean, sweep, dust, and mop as necessary; on a rotational basis clean the lunchroom, washroom, and other common areas.
• Work in compliance with OH&S Act and Regulations and abide by The Salvation Army’s health and safety policies and procedures.
• Perform other duties as required.

Working Conditions

• This is casual position.
• Work schedule may vary from week to week and will include weekdays and Saturdays.
• Ability to reach, bend, stoop, and frequently lift up to 30 pounds with no assistance from others.
• Work in a standing position for long periods.
• The performance of the job requires a frequent amount of standing, lifting, carrying supplies and walking.
• The performance of the job requires frequent attention to adhering to safety procedures and regulations.

Skills And Capabilities

• Attention to detail, problem solving and analytical skills.
• Self-motivated/disciplined.
• Lead by example, by demonstrating a strong work ethic and a willingness to learn and be flexible in the face of change.
• Ability to maintain information in confidence and exercise good judgement.
• Demonstrate ability to work independently and participate as an active and responsible team member in a cooperative team environment.
• Must have strong interpersonal and communication skills (written/oral).
• Ability and willingness to undergo applicable screening and background checks successfully that are satisfactory to The Salvation Army, in its sole discretion (i.e., The Salvation Army Abuse Registry) and provide an original copy of a Background Check screening.
• Ability and willingness to develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities.

Compensation

The target hiring range for this position is $18.25 to $21.04 with a maximum of $23.82. Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email [e-mail] if you have a need for any accommodation and we will be pleased to discuss this with you.