Store Associate

The Salvation Army Canada and Bermuda; City of Leduc; On-site; CAD 23,000 - 36,000; Part time

Job summary

The Salvation Army Canada and Bermuda thrift store in City of Leduc is offering a permanent part-time role that supports daily retail operations. You will greet customers, assist donors, process donations, sort merchandise and help maintain a safe, tidy store.

Responsibilities include handling cash and debit transactions accurately, stocking and pricing, responding to inquiries, and supporting inventory control.

Qualifications

• Completion of some high school coursework.
• Experience in processing or distribution of goods or customer service.
• Cash handling experience required.
• Experience with cash registers and related processes i.e., bank deposits, summary reports, etc.
• Knowledge of lifting guidelines.
• Must be able to lift/carry up to 29 lbs with work.
• Experience working in a computerized environment.

Responsibilities

• Greet customers and donors with a positive, friendly demeanor.
• Process transactions accurately and handle cash/debit with minimal variances.
• Assist with sorting, pricing and stocking donations and merchandise.
• Maintain store layout, displays and overall tidiness to attract customers.
• Support health and safety practices and assist with inventory control.

Skills

Cash handling

Customer service

Interpersonal communication

Attention to detail

Team player

Computer literacy

Education

High school or equivalent

Alternative combinations of education and experience

Tools

Cash register system

Bank deposits

Job description

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description:

POSITION PURPOSE SUMMARY:

The role provides service to customers, sorting incoming product and assists in the ongoing retail operations of The Salvation Army Thrift Store.

ACCOUNTABILITIES:

The incumbent may perform all, some, or similar range of duties.

1. Operations

• Greet and interact with customers/donors in a positive, friendly, and courteous manner.
• Contribute to meeting store sales targets; provide efficient courteous customer service; use tact when dealing with difficult customers.
• Be knowledgeable regarding product pricing and featured sale products; protect the integrity of all donated items.
• Maintain store opening and closing procedures as required.
• Responsible for accurate completion of all customer transactions including cash and debit sales with minimal voids, overages, or shortages.
• Adhere to store policy regarding cheques, credit cards, refunds, voids, and holds.
• Process raw materials by loading/unloading, sorting, packing, hanging, pricing, and storing donations.
• Possess knowledge of stock in order to respond to customer enquiries by phone/in person.
• Pay attention to store security, by monitoring activity within the store.
• Assist with store layout plans to attract customers, which would include window displays and merchandise displays; displays and merchandise displays; ensures attractiveness of the store through “Tidy Maintenance:”.
• Contribute to the control of inventory by retrieving, sorting, hanging, and pricing as directed.
• Assist with donation turnover, replenish inventory levels on the sales floor and remove inventory from sales floor as directed.
• Handle the merchandise in a safe and organized manner; assist in stock rotation; bagging textiles to be recycled and placing metal recycling in the appropriate location.
• Assist donors with their contributions, unload donations and place stock in appropriate location.
• Maintain the proper sorting and processing of goods, ensure compliance with quality standards; that all products are priced correctly as per store policy.
• Perform other duties as required.

2. Health and Safety

• Contribute to the safety of staff and customers (e.g., snow removal, clear fire exits, clean spillage; no obstacles inside/outside the store).
• Maintain an attractive organized and safe appearance of the store, tidy up and restock shelves, clean, sweep, dust, and mop as necessary; on a rotational basis clean the lunchroom, washroom, and other common areas.
• Work in compliance with OH&S Act and Regulations and abide by The Salvation Army’s health and safety policies and procedures.
• Performs other work-related duties as assigned.

CRITICAL RELATIONSHIP MANAGEMENT:

Clarification of Information. Conducts Routine Interactions.

Internal: Store Manager, Corps Officer(s), volunteers, staff

External: Guests, vendors

MANAGERIAL/TECHNICAL RESPONSIBILITIES:

Reports directly to the Store Manager.

Direct reports: None.

FINANCIAL AND MATERIAL MANAGEMENT:

• Moderate material responsibilities.
• Uses or maintains organization assets in accordance with established guidelines.
• Does not process any financial transactions with no budget responsibilities.

WORKING CONDITIONS:

• This is a permanent part-time position.
• Work schedule may vary from week to week and will include weekdays and/or Saturdays.
• This job requires the ability to stand for long periods with frequent twisting, bending, crouching, and reaching is required; the ability to lift/move 30 pounds.
• The incumbent must take the following precautionary measures in addition to health and safety rules and regulations such as universal precautions, i.e., wearing gloves when working with unknown contents.

EDUCATION, EXPERIENCE AND QUALIFICATIONS:

• Willingness to develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities.
• Work in compliance with OH&S Act and Regulations and abide by The Salvation Army’s health and safety policies and procedures.
• Alternative combination of education and Experience may be considered.

Education, Qualifications and Certifications:

• Completion of some high school course work.
• Alternative combinations of education and experience may be considered.

Experience and Knowledge:

• Have a few months of experience in processing or distribution of goods or customer service.
• Knowledge of lifting guidelines.
• Cash handling experience is required.
• Experience with cash registers and related processes and procedures i.e., bank deposits, summary reports, etc.
• Product brand awareness would be an asset.
• Experience working in a computerized environment.

Skills and Capabilities:

• Attention to detail.
• Self-motivated/disciplined.
• Demonstrate ability to work independently and participate as an active and responsible team member in a cooperative team environment.
• Must have good interpersonal and communication skills (oral).
• Physically capable of lifting/carrying up to 29 lbs on a frequent basis with no assistance from others, which includes bending, twisting, pulling, pushing of products.

• Ability to undergo applicable screening and background checks successfully that are satisfactory to The Salvation Army, in its sole discretion.

Compensation:

The target hiring range for this position is $17.45 to $21.81 with a maximum of $26.17.

Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email [e-mail] if you have a need for any accommodation and we will be pleased to discuss this with you.