Sales Associate - Bloor Street

Richemont; Toronto; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading luxury Maison, Richemont, is seeking a dedicated Sales Associate in Toronto. This dynamic role focuses on achieving sales objectives while providing a unique client experience. Candidates should bring 5-7 years of experience in luxury sales, strong interpersonal skills, and a commitment to exceptional service. The position offers comprehensive benefits and supports a diverse workplace.

Benefits

Comprehensive health, dental, drug, and vision programs

Employee assistance program

Paid time off

Maternity leave top-up program

Volunteer days off

Qualifications

• 5-7 years in a fast-paced luxury and/or sales background.
• Strong understanding of Customer Services needs.
• Excellent computer skills.

Responsibilities

• Achieving sales goals and developing a loyal clientele.
• Providing excellent customer service during and after sales.
• Overseeing CRM initiatives, including client data capture.

Skills

Customer Service

Interpersonal Skills

Communication

Attention to Detail

Education

Bachelor’s Degree or Jewelry Certification

Job description

At Richemont Americas, we aspire to reflect the ever-changing world around us. We are proud to employ talent from many different backgrounds, experiences, and identities to build a continually evolving, inclusive community where the diversity of our colleagues and clients is rich and celebrated. We believe when inclusion is fully embraced and empowered, creativity and knowledge emerge to deliver excellence, advancing the community that is uniquely Richemont Americas.

Sales Associate

Van Cleef & Arpels|Toronto, ON

Reports to: Boutique Manager

A High Jewelry Maison with a strong heritage who promotes exceptional know-how in an enchanting and creative environment.

Our Maison is looking for talented individuals who contribute to developing and transmitting their expertise with care and no compromise. At Van Cleef & Arpels you will be surrounded by passionate experts and will contribute to many new projects which allows our Maison to regularly reinvent itself.

At Van Cleef & Arpels, we are proud to hire talents from many different backgrounds and experiences. We believe that diverse perspectives foster creativity and knowledge to deliver excellence.

Role Overview

The Sales Associate is a highly client facing role needed to achieve preset sales objectives and exceeds sales targets, as directed by management and proactively develop network and clientele. A Sales Associate needs to ensure a unique client experience throughout all touch points, and plays an active participant in the daily operations of the boutique. Excellent communication skills and the ability to interface with clients are needs to excel in this role

Responsibilities

• Achieving sales goals, while balancing daily business and High Jewelry sales
• Developing a network and a loyal clientele
• Attending social functions within the community to generate new business
• Inviting current and prospective clients in-boutique events and reach out through social media and other supports
• Overseeing CRM initiatives including client data capture and accuracy, communication on novelties and events, gifting campaigns and clienteling reporting
• Assisting in display set up each morning and display breakdown in the evening and helping to ensure products are stored safely nightly
• Providing excellent customer service – following up on after sales service and following the repair process from start to finish
• Working to ensure customer satisfaction
• Following all implemented Maison policies and procedures involving security, consignments, after sales services, and valuation requests
• Sharing the Van Cleef & Arpels history, quality standards and collection information with their clients and assist in maintaining the aesthetic quality of the Boutique

Qualifications

• 5-7 years in a fast-paced luxury and/or sales background
• A Bachelor’s Degree or Jewelry Certification is preferred
• Strong understanding of Customer Services needs and customer priorities
• Excellent computer skills and strong attention to detail with the ability to handle multiple tasks simultaneously
• Ability to establish and maintain effective relationships with customers and gain their trust and respect
• Excellent interpersonal and communication skills are a must

Competencies:

Runs for Results

Eager to Learn

Work in a Team

We Offer – Canada

Employee wellbeing is a top priority at Richemont. We offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include company sponsored health, dental, drug, and vision programs. The company offers income protection solutions including life insurance, disability benefits, and the RRSP program with employer match. Understanding the importance of work-life balance, our total rewards include paid time off, a maternity leave top-up program, and access to the employee assistance program. Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change.

At Richemont, We Craft the Future!

Salary will be determined based on relevant skills and experience.

Accommodations will be made for applicants with disabilities during the recruitment process in accordance with applicable laws. Please contact us to request accommodation.