Sales Associate

Hot Topic; West Vancouver; On-site; CAD 24,796 - 26,174; Full time

Job summary

Hot Topic is seeking a sales associate who loves music and pop culture to create an engaging in-store experience. You'll share fandom knowledge, stock merchandise, and help customers find the right items while delivering excellent service.

You will work the sales floor, operate the register, drive add‑on sales, and support visual merchandising to keep the store looking its best.

This is a team‑oriented role requiring collaboration, strong communication, and a willingness to learn about new trends.

Qualifications

• Previous experience in a retail environment.
• Strong customer service and selling skills.
• Must be at least 16 years old.

Responsibilities

• Provide an amazing shopping experience to encourage repeat visits.
• Cover the sales floor and keep areas visually up to standard.
• Operate the register and process sales while promoting add-on services.
• Assist with planograms and merchandising to maintain an appealing store layout.
• Communicate fashion and music trends to management and HQ partners.
• Keep stock organized and the store tidy; support theft prevention.

Skills

Retail experience

Customer service

Team collaboration

16+ age

Job description

Join the loudest store in the mall! We're looking for music and pop culture fanatics to help create the best experience for our customers. As a Hot Topic Sales Associate, you'll be a huge part of our success by providing the best customer service, ensuring that fellow fans can get their hands on the merch they love. You'll share your fandom knowledge, stock and replenish products, and help merchandise the store in a visually appealing way, all while being hyper-focused on the in-store experience.

What You'll Do

• Provide an amazing shopping experience that will encourage customers to return. They'll be impressed by your product knowledge, customer experience skills, and use of the Force
• Cover the sales floor zone and ensure that assigned areas are up to visual standards
• Work the register - you'll use your fandom knowledge to process sales transactions and drive add-on sales using additional benefits such as BOPIS and curbside pickup Assist with planogram changes including store map, wall, fixture, & merchandising mix
• Let your voice be heard! You'll communicate fashion & music trend information to management and respective HQ partners
• While we welcome wizards, we don't like it when spells are stolen. You'll work with Store Management to ensure there's no misuse of spells and wizardry around theft
• Support the maintenance of the mother ship; you'll help keep the stock room organized and the store tidy
• Smells like Team Spirit – you love communicating and working as a team to get the job done
• Any other activities as assigned by your Store Leader

What You'll Need

• Previous experience working in a retail environment. If you love music and pop culture, you're in the right place!
• Superpowers in providing customer service and selling
• You'll have to be at least 16 years of age to join the fandom force
• Avenger-like collaboration and communication skills
• The usual retail stuff (with or without reasonable accommodation): able to navigate your way around the store, merchandise product utilizing approved store equipment, and pack and unpack boxes of awesome merch that may weigh up to 50 pounds

$18.25 - $19.18 an hour

Please note the pay range for this position starts as listed in the job posting, but other factors such as an individual’s education, location, meeting the minimum job requirements for the role, training and experience, will determine the final salary for potential new hires.