Seasonal Sales Associate

Hot Topic; Burnaby; On-site; CAD 24,796 - 27,552; Part time

Benefits offered by this job

Employee discount

Team environment

Job summary

Hot Topic in Burnaby is seeking a Seasonal Sales Associate who lives and breathes music and pop culture. You’ll deliver an engaging shopping experience, share fandom knowledge, stock and replenish products, and keep the store visually engaging while staying laser-focused on the in-store experience.

As part of the team you’ll operate the register, help customers with add-ons like BOPIS and curbside pickup, participate in planogram changes, and collaborate with management to prevent theft and to

Qualifications

• Previous retail experience is preferred.
• Passion for music and pop culture.
• Must be at least 16 years old.
• Strong customer service and selling skills.
• Ability to stand for long periods and lift up to 50 pounds.

Responsibilities

• Provide an amazing shopping experience that encourages repeat visits.
• Cover the sales floor and maintain visual standards.
• Process sales at the register and drive add-on sales with programs like BOPIS and curbside pickup.
• Share fashion and music trend information with management and HQ.
• Maintain stock room organization and store tidiness.
• Collaborate with team; communicate clearly with leadership.
• Support other duties as assigned by the Store Leader.

Skills

Customer service

Retail experience

Fandom knowledge

Communication

Cash handling

Teamwork

Physical stamina

Age 16+

Job description

Join the loudest store in the mall! We're looking for music and pop culture fanatics to help create the best experience for our customers. As a Hot Topic Seasonal Sales Associate, you'll be a huge part of our success by providing the best customer service, ensuring that fellow fans can get their hands on the merch they love. You'll share your fandom knowledge, stock and replenish products, and help merchandise the store in a visually appealing way, all while being hyper-focused on the in-store experience.

What You’ll Do

• Provide an amazing shopping experience that will encourage customers to return. They'll be impressed by your product knowledge, customer experience skills, and use of the Force
• Cover the sales floor zone and ensure that assigned areas are up to visual standards
• Work the register - you'll use your fandom knowledge to process sales transactions and drive add-on sales using additional benefits such as BOPIS and curbside pickup; Assist with planogram changes including store map, wall, fixture, & merchandising mix
• Let your voice be heard! You'll communicate fashion & music trend information to management and respective HQ partners
• While we welcome wizards, we don't like it when spells are stolen. You'll work with Store Management to ensure there's no misuse of spells and wizardry around theft
• Support the maintenance of the mother ship; you'll help keep the stock room organized and the store tidy
• Smells like Team Spirit – you love communicating and working as a team to get the job done
• Any other activities as assigned by your Store Leader

What You’ll Need

• Previous experience working in a retail environment. If you love music and pop culture, you're in the right place!
• Superpowers in providing customer service and selling
• You’ll have to be at least 16 years of age to join the fandom force
• Avenger-like collaboration and communication skills
• The usual retail stuff (with or without reasonable accommodation): able to navigate your way around the store, merchandise product utilizing approved store equipment, and pack and unpack boxes of awesome merch that may weigh up to 50 pounds

$17.85 - $19.65 an hour

Please note the pay range for this position starts as listed in the job posting, but other factors such as an individual’s education, location, meeting the minimum job requirements for the role, training and experience, will determine the final salary for potential new hires.