Sales Associate

Staples Canada; Toronto; On-site; CAD 30,000 - 40,000; Full time

Benefits offered by this job

Associate Discount

Flexible Benefit Plans

Group RRSP Program

Learning and Development Programs

Associate Recognition Programs

Job summary

Staples Canada is seeking a Customer Service Associate in Toronto to deliver exceptional customer service, support sales, and maintain a safe store environment. You will engage with customers, handle transactions, and collaborate with team members to enhance customer satisfaction.

Ideal candidates will have prior retail experience, strong communication skills, and a commitment to teamwork. The position offers employee benefits like discounts, flexible plans, and recognition programs.

Qualifications

• 3 months to 1 year of prior retail experience preferred.
• Strong customer service and communication skills.
• Ability to work collaboratively in a team environment.

Responsibilities

• Deliver exceptional customer service and enhance customer engagement.
• Drive sales in furniture, technology, and supplies.
• Maintain a clean and safe store environment.

Skills

Customer service

Communication skills

Team collaboration

Job description

Job Description

• Deliver exceptional customer service and enhance customer engagement and satisfaction.
• Drive sales in the furniture, technology and supplies areas of the store.
• Set and achieve sales and margin goals with store leaders.
• Ensure operational excellence and uphold store brand standards.
• Support all merchandising and signage standards including planograms and stocking.
• Maintain Health & Safety, Asset Protection, and Privacy Policies.

Specifically, you will

• Engage with and sell to all our customers by offering tailored products and services using all tools and techniques available in our selling model to anticipate and meet future customer needs.
• Handle transactions using the Point of Sale (POS) system, including shipping transactions and marketing tools to convert customers.
• Calmly de-escalate and assist in complex customer situations to ensure their concerns are addressed effectively or refer to a manager/supervisor.
• Maintain a clean and safe store environment by performing tasks like dusting, front-facing products, and ensuring demo units are clean and functional.

Some of what you need

• 3 months to 1 year of prior retail experience (preferred).
• Strong customer service and communication skills.
• Ability to work collaboratively in a team environment.

Some of what you will get

• Associate Discount
• Flexible Benefit Plans
• Group RRSP Program
• Learning and Development Programs
• Associate Recognition Programs

This posting is for an existing vacancy.