Sales Associate

COS; Toronto; On-site; CAD 20,000 - 29,000; Part time

Benefits offered by this job

Staff discount

Birthday paid

Employee Assistance Program

Voluntary benefits

HIP incentive program

Job summary

COS is seeking a Sales Advisor in Toronto, Ontario. You will greet customers, deliver warm, expert service, and support on the shop floor—from conversations to checkout.

Responsibilities include assisting with deliveries, replenishing stock, and merchandising garments while upholding the brand’s luxury aesthetics. The role is part-time with a pay of $17.90 per hour. Experience is nice but not mandatory, and training will be provided.

Qualifications

• Customer-focused and able to engage customers.
• Adaptable to changing priorities.
• Proactive and driven to complete tasks with quality.
• Clear communication and active listening.
• Eager to learn and accept feedback.
• Passion for the brand and collection.
• Willing to work evenings and weekends.

Responsibilities

• Greet customers and represent the brand.
• Provide high-level service and assist at the cash desk.
• Assist fitting rooms and shop floor operations.
• Process deliveries, replenish stock and merchandise latest garments.
• Create welcoming experiences and provide proactive service.

Skills

Customer focus

Adaptability

Proactivity

Communication

Willing to learn

Brand enthusiasm

Flexible schedule

Job description

COS offers a wardrobe of ready-to-wear and accessories rooted in exceptional quality and lasting design. The brand has an elevated aesthetic that embodies luxury with an emphasis on craftsmanship, innovation and compelling fashion movements.

Job Description

As the Sales Advisor, you are the friendly face that greet our customers and embody the heart of our brand.

You’ll have the opportunity to provide customers with high-level service at every turn. From initiating conversations to assisting at the cash desk, fitting rooms and throughout the shop floor, you’ll play a vital role in enhancing the shopping experience. Your responsibilities will also include processing deliveries, replenishing stock and merchandising the latest garments on the shop floor.

Your role is essential in creating welcoming experiences that showcase the best of our brand. With warmth and enthusiasm, you’ll guide our customers through their journey, offering genuine assistance and proactive service to uplift and inspire. Together, in collaboration with your team, you’ll create moments that matter.

While previous experience in customer service and familiarity with fabrics are nice to have, they’re not mandatory.

Qualifications

• Customer-focused: You enjoy engaging with people and are committed to delivering excellent service.
• Adaptable and flexible: Adaptable and responsive to changing priorities and customer requests.
• Action-oriented: Proactive and driven to take initiative and get things done with quality.
• Strong communicator: You have a genuine interest in people, communicate clearly, and actively listen to understand others perspectives and needs.
• Eager to learn: Open to feedback and always looking for opportunities to grow and develop.
• Brand enthusiast: You have a real passion for our brand and collection, and love sharing that enthusiasm with customers.
• Schedule flexibility: Willing and able to work varied hours, including evenings and weekends.

Preferable but not mandatory

• Understanding of store operations & customer service skills from previous retail experience
• Confident in offering customers advice on fashion trends, materials, sizing etc

Additional Information

• This is Part-Time position
• Compensation: $17.90

Benefits

We offer all our employees attractive benefits with extensive development opportunities around the globe. All our employees receive a 25% staff discount, usable on all our H&M Group brands in stores and online. In addition to our staff discount, all our employees are included in our H&M Incentive Program – HIP. You can read more about our H&M Incentive Program here.

In addition to this, Canada based colleagues also receive:

• 25% Staff Discount
• Birthday paid
• Employee Assistance Program
• Plus, additional Voluntary Benefits.

Inclusion & Diversity

At H&M Group, we’re determined to create and maintain inclusive, diverse and equitable workplaces throughout our organisation. Our teams should consist of a variety of people who share and combine their knowledge, experience and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, what we perceive as possible and how we choose to relate to our colleagues and customers all over the world, therefore all diversity dimensions are taken into consideration in our recruitment process.

All your information will be kept confidential according to EEO guidelines.